About the role
Introduction Revenue Operations Manager Introduction to
the Role : SymphonyAI is seeking a Revenue Operations Manager based in India to lead and optimize our quote-to-cash processes across Sales, Legal, Finance, and IT. You will own the systems, data, and workflows that power bookings and revenue, ensuring operational excellence, policy compliance, and clean handoffs from CRM/CPQ to ERP. This role partners closely with the Revenue Accounting team to ensure Sales Orders and contract changes are accurate and complete before booking. You will be a hands-on leader across Salesforce, CPQ, CLM, and NetSuite (ERP/SuiteBilling). This role reports to the Director of Revenue and requires collaboration across global teams with a minimum of 3 hours overlap with US time zones. Job Description What you will do: Quote-to-cash ownership: Design, document, and continuously improve end-to-end processes from lead to order to cash, aligning with company bookings and revenue policies. Operate Deal Desk to support complex quotes, discounting, non-standard terms, and approvals; ensure required fields and evidence are captured for downstream revenue recognition. Systems and data: Govern CRM-to-ERP data flow: Ensure accurate and complete Sales Order creation in NetSuite. Maintain data quality and governance (field definitions, mandatory fields, SLAs, duplicates, enrichment) to support reliable reporting and clean revenue outcomes. Define and maintain mapping between CPQ products and NetSuite items, subsidiaries, currencies, tax codes, and billing schedules; use NetSuite saved searches/reports to monitor SO accuracy and error rates. Sales Order and contract hygiene: Establish booking gates and pre-booking checks (e.g., term dates, billing schedules, items/SKUs, pricing/discounts, delivery/acceptance indicators, PO/TCs) to ensure Sales Orders are complete and accurate before handoff to Finance and creation in NetSuite. Run renewal and amendment workflows for upsells, downsells, and term changes in CRM/CPQ/CLM; coordinate with Revenue Accounting to ensure contract modifications are reflected correctly in NetSuite. Controls, compliance, and change management: Design and operate key operational controls across quote-to-cash (approvals, data validations, booking gates); maintain change control and UAT documentation for system releases in Salesforce and NetSuite. Partner with Legal on standard terms and with Finance on bookings policy alignment; provide audit support and evidence as needed. Continuous improvement: Identify and deliver automation and tooling enhancements across Salesforce, CPQ, CLM, and NetSuite; lead cross-functional projects to reduce cycle times and improve data quality. What you will bring to SymphonyAI: Deep understanding of SaaS quote-to-cash processes, sales motions (new, expansion, renewal), and the operational
