About the role
Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025 , Top Places to Work by USA Today 2025 , Y Combinator's list of Top Companies in 2023 , #4 on Fortune’s Best Workplaces in the Bay Area™ , Inc. Magazine's 2022 Best Workplaces list , and Forbes Best Startup Employers 2022 List . As a Scaled Account Manager at Front, you will own the commercial health of a high-volume book of business. This is a highly strategic, operational role where you will drive renewals, uncover expansion opportunities, and protect revenue through scalable, data-driven motions. You won’t be doing this alone—you will be paired with a dedicated Customer Success Manager (CSM). While the CSM focuses on driving product adoption and value realization, you will own the commercial relationship , blending commercial acumen with operational excellence to deliver consistent outcomes at scale. What will you be doing? Own the Commercial Lifecycle: Manage renewals and expansion outcomes for a large portfolio of customers, using structured, scalable touchpoints (1:many and 1:few). Drive Net Revenue Retention (NRR): Identify upsell and cross-sell opportunities, run light discovery, negotiate contracts, and close commercial deals. Position and Sell Services Packages: Position Professional Services and premium support packages—either attached to renewal/expansion deals or as standalone offerings—to accelerate customer value and time-to-market. Partner with Customer Success: Collaborate closely with your mapped CSM to leverage usage data and health signals, turning high adoption into expansion opportunities and mitigating churn risks early. Maintain Operational Excellence: Keep pristine CRM hygiene—managing pipeline, accurate renewal forecasting, opportunity tracking, and customer segmentation. Cross-Functional Collaboration: Partner with Sales, Support, Product, and Marketing to route technical issues, advocate for product feedback, and continuously optimize our scaled playbooks. What skills and experience do you need? Experience: 2–4 years in Account Management, Inside Sales, or a commercial Customer Success role managing a high-volume book of business. Commercial Acumen: A proven track record of owning revenue outcomes (closing renewals and driving upsell/cross-sell) in a quota-carrying or metrics-driven environment. Experience positioning attached services or add-on packages is a major plus. Strategic Collaboration: Experience partnering with CSMs or technical account teams to successfully navigate account health and commercial growth. Operational Rigor: You love efficiency, systems, templates, and repeatable workflows. You know how to maximize your impact across hundreds of accounts. Data-Driven Mindset: Ability to interpret product usage data and health signals to prioritize outreach and take proactive action. SaaS Savvy: Experience working in SaaS is required (