About the role
Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025 , Top Places to Work by USA Today 2025 , Y Combinator's list of Top Companies in 2023 , #4 on Fortune’s Best Workplaces in the Bay Area™ , Inc. Magazine's 2022 Best Workplaces list , and Forbes Best Startup Employers 2022 List . Front is hiring a VP, Revenue Operations to lead and scale the operational backbone of our go-to-market engine. This is a critical leadership role reporting directly to the COO/CFO , with global ownership of Sales Operations, Marketing Operations, and Deal Desk teams. You'll be the connective tissue across our GTM organization — owning the systems, processes, and data infrastructure that drive forecast accuracy, pipeline efficiency, and deal velocity. You'll partner closely with our CRO, CMO, and COO to build a world-class RevOps function that scales with Front's ambition. What you’ll do - Sales Operations Lead a global sales ops team responsible for territory design, quota setting, forecasting, pipeline management, and sales process excellence Partner with our GTM Systems team to build and maintain the systems and reporting that give leadership real-time visibility into business performance Drive CRM (Salesforce) health, data quality, and adoption across the sales org Partner with Finance on headcount planning, comp design, and annual planning cycles Marketing Operations Oversee the marketing ops function responsible for campaign architecture, lead lifecycle management (scoring, routing, SLAs), and demand gen infrastructure Ensure tight alignment between marketing and sales on funnel definitions, MQL-to-close metrics, and attribution Raise the bar on data quality, instrumentation, and tech stack governance across the marketing funnel Deal Desk Lead a global Deal Desk team that supports complex, high-value deals with pricing guidance, CPQ, approvals, and non-standard commercial structures Partner with Sales, Finance, and Legal to streamline deal execution without sacrificing speed or margin integrity Own the policies and playbooks that enable the field to move faster and close bigger Cross-Functional Leadership Serve as the operational voice of the GTM org to the COO/CFO, and executive team Build and own the operating cadence: QBRs, pipeline reviews, forecast calls, and annual planning Drive RevOps strategy for systems consolidation, tooling decisions, and AI/automation adoption Develop and retain a high-performing global team across Sales Ops, Marketing Ops, and Deal Desk What skills and experience do you need - 10+ years of experience in Revenue Operations, GTM Strategy, or a related function — with at least 6+ years in a senior leadership role managing cross-functional ops teams Proven track record of building and scaling RevOps organizations at a high-growth B2B SaaS company ($100M+ ARR preferred) Experience owning all three functions — Sales Ops, Marketing Ops, and Deal Desk — or strong adjacent experience with a clear path to ownership Proven experience automating operations with AI Deep expertise in Salesforce and modern GTM tech stacks (e.g., HubSpot, CPQ, Gong, Outreach, Unify, BI/analytics tools) Strong business and financial acumen — you can partner credibly with Finance on planning, modeling, and board-level reporting Exceptional ability to translate data into decisions and communicate clearly to executive audiences A builder's mindset — you've started from scratch, scaled through chaos, and made things repeatable Experience managing global teams across time zones