About the role
Reports to: Vice President, Partner and Customer Account Management Location: Remote US
Compensation Range: $134,000 - $144,000 OTE at an 80/20 split What We Do: Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 5M endpoints and 11M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other. What You’ll Do: As the Manager of Partner Success, you aren't just managing a team—you are building a global engine from the ground up. You will lead a newly formed squad of specialists across North America, EMEA, and APAC, ensuring our partners don't just sign up, but actually get the protection they need. This is a role for a builder who gives a $h*t about the partner experience and won't settle for "good enough" onboarding. You will be the architect of our playbooks, turning a strategic vision into a repeatable, global process that helps our partners win. You’ll be the one to look past individual tickets to see the bigger picture. By analyzing churn risk across the entire customer base, you will bubble up trends and identify where a simple process improvement can wipe out friction for thousands of partners at once. In this role, you give more than you take by acting as a strategic partner to our sales and account management leadership. You are outcome-obsessed, keeping your team laser-focused on hitting our 85% onboarding goal. Managing a distributed team requires radical candor; you will build a transparent culture where feedback flows freely and silos don't exist.