About the role
Ai Implementation Manager - EU & India - Rocketlane Return to jobs list Ai Implementation Manager - EU & India Job type: Full Time · Department: Post Sales · Work type: On-Site Chennai, Tamil Nadu, India Job details Application form About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries. We’re a close-knit team of over 200 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $105M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners.tners India, and super angels like Gokul Rajaram, Girish Mathrubootham, and Clark Valberg, etc. What will you do? You have 5+ years of experience in a customer-facing role at a SaaS company , preferably in implementations, onboarding, or technical consulting. You have hands-on experience or exposure to REST APIs and have worked on custom integrations between SaaS platforms and third-party tools. You bring strong organizational and analytical skills , with a sharp eye for detail. You are a critical thinker with a proven ability to solve complex problems, and you're comfortable learning new technologies quickly. You have a customer-first mindset and are passionate about building long-term customer loyalty. You possess excellent written and verbal communication skills and can clearly explain technical concepts to both technical and non-technical audiences. You listen actively, empathize with customers , and are motivated to deliver outcomes that matter. You’ve demonstrated strong product and consumer thinking throughout your career, balancing user needs with business goals. Experience with CRM, ERP, project management, or fintech platforms is a strong plus. You should apply if Strong organisational and analytical skills along with attention to detail Critical thinking and proven complex problem solving skills required along with comfort to learn new technologies. Customer first mentality and enthusiasm to build customer loyalty Excellent written and verbal communication skills Ability to listen and empathise with customers Demonstration of good product and consumer thinking during his/her career Background in computing, telecom, mobile or digital media would be a plus.
