About the role
<p class="p1"><strong>About Thunes</strong></p> <p class="p2">Thunes is the Smart Superhighway for money movement around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies. Thunes’ Network connects directly to over 7 billion mobile wallets and bank accounts worldwide, via more than 350 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more.<span class="Apple-converted-space">&nbsp;</span></p> <p class="p2">Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house Smart Treasury Management Platform and Fortress Compliance Infrastructure, ensuring Members of the Network receive unrivalled speed, control, visibility, protection, and cost efficiencies when making real-time payments globally. Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks.<span class="Apple-converted-space">&nbsp;</span></p> <p class="p2">Headquartered in Singapore, Thunes has offices in 14 locations, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, Atlanta, San Francisco, Sao Paulo and Shanghai. For more information, visit: https://www.thunes.com/</p> <p class="p3"><strong>Context of
the role<span class="Apple-converted-space">&nbsp;</span></strong></p> <p class="p3">Based in our Singapore office, as the Technical Support Engineer Lead who is leading and managing a squad of technical support engineers, becoming a vital part of a team dedicated to ensuring the stability, performance, and integrity of our global payment platform.<span class="Apple-converted-space">&nbsp;</span></p> <p class="p3">This position reports to Technical Operations Team Lead (Global), it offers an exciting opportunity to operate on an international stage, collaborating with household names in the FinTech space, and contribute to a rapidly growing company that is genuinely impacting lives in both developed and emerging markets.</p> <p class="p3">Our Technical Operations team plays a critical role in safeguarding the reliability, integrity, and performance of our platform. Acting as the higher escalation tier for L1 and NOC teams, we specialize in deep technical investigation and resolution of complex, high-impact operational issues affecting our partners and internal systems.<br><br>This role goes beyond reactive support. It requires analytical thinking, hands-on debugging expertise, and the ability to dissect systems across application, infrastructure, and data layers. We partner closely with Engineering, Product, and Infrastructure teams to not only resolve incidents but also uncover root causes, identify systemic weaknesses, and drive long-term reliability improvements through automation and architectural insights.</p> <p class="p1"><strong>Key
