About the role
PayJoy - Key Account Lead Key Account Lead Mexico City Go To Market – Sales / Hybrid apply for this job About PayJoy PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth. This role The Key Account Lead will be responsible for promoting, building and maintaining strong relationships with key partners by achieving high levels of customer satisfaction and designing strategies aimed at driving account growth and profitability. Key responsibilities Develop trust relationships with a portfolio of major clients to ensure they do not turn to the competition Acquire a thorough understanding of key customer needs and requirements Expand the relationships with existing customers by continuously proposing solutions that meet their objectives Serve as the link of communication between key customers and internal teams Resolve any issues and problems faced by customers and deal with complaints to maintain trust Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics Qualifications Bachelor's degree in Business, Commercial, Marketing, Finance, or related field. Minimum of 2 years of experience in commercial account management preferably in fintech, telecom operator, OEM, Key phone distributors, financial services, or related fields. Advanced Excel Knowledge and Google tools. Strong customer management skills with a proven track record of successful customer retention and growth. Excellent communication, persuasion, and negotiation skills, as well data analysis for strategic decision-making, proactive problem-solving. Ability to work independently and collaboratively in a continuous change and the dynamic market environment, delivering quick and effective results and solutions. Benefits 100% Company-funded Health and dental and vision discount plan for employees and immediate family members. Life insurance. Phone finance, Headphone, home office equipment and fitness perks. 30 days of Christmas bonus 20 days paid Vacation 50% Vacation premium 13% Saving funds $2,000 MXN monthly grocery coupons $2,000 USD annual Co-working Travel perk $2,000 USD annual Professional Development perk PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. PayJoy Principles Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. apply for this job PayJoy Home Page Jobs powered by
