About the role
The Problem
36 million businesses in America need insurance—it's not optional. 77% are underinsured. 40% have no coverage at all. The distribution system failed them: too slow, too opaque, too confusing.
Over 90% of commercial insurance is still human-led. We're building the inverse: 90%+ AI-led, pushing toward the higher 90s. Not by patching legacy workflows—by building AI that makes humans more effective, improves the customer experience, and eliminates friction at every step.
We're adding ~1,000 customers per month. We've grown 100x since last year. We're looking to do even more this year—and that's why we're hiring.
Once a customer pays, you're the reason the deal actually closes.
The Thesis
Getting a business insured is only the beginning. After that comes COIs, endorsements, billing questions, renewals, claims—the ongoing reality of being a policyholder. Most brokerages handle this with slow emails and voicemail tag. We handle it with AI and a small, sharp team that actually knows insurance.
Every issue you resolve and every interaction you document teaches our AI what to handle next. You're not just serving customers—you're building the system that makes service scale without scaling headcount. The people who learn this operation inside out become the backbone of the company as we grow 20x, 50x, 100x.
The Role
You own sales operations—the critical last mile of every customer transaction. Once a customer pays, you guarantee that all documents, requirements, and deliverables are in place and the order is fully completed. You're Harper's face in the final stage of the process, pushing every deal through the finish line. We can't score without this team.
No two customers behave the same. Every day brings different requirements and different challenges. You capture context quickly, figure out the optimal way to solve each problem, and close it out. You'll work alongside Sales, Engineering, and our AI systems daily. Everything you do feeds back into the product.
