About the role
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="Body Text"></span></span></strong></p> <h3><strong>Here’s a summary of
the role: &nbsp;</strong></h3> <p>Diligent is seeking&nbsp;<strong>a&nbsp;Partner Delivery Manager (Risk, Audit &amp; Compliance)</strong>&nbsp;to join our Professional Services department.</p> <p>As a&nbsp;<strong>Partner Delivery Manager</strong> at Diligent, you will own partner relationships across a region or portfolio of strategic accounts, leading partner-led implementations, supporting partner certification advancement, coaching junior team members, and providing senior expertise on strategic pursuits.</p> <p>You will work closely with senior partner leaders and Diligent’s commercial, implementation, client services, and business teams to ensure high-quality delivery across our global partner ecosystem.
The role suits someone with strong partner management experience in GRC or an adjacent SaaS ecosystem, a track record of developing strategic partner relationships, and excellent communication and stakeholder-management skills.</p> <p>This role operates on a hybrid model, with 50% office-based work required (periodic travel to partner offices will be required). This role is open to candidates based in London.</p> <p>Regrettably we are unable to provide visa sponsorship, so you must be eligible to work in the UK.</p> <p>&nbsp;</p> <h3><strong>Here’s a breakdown of what you’ll do (not all of it, just the important stuff):</strong></h3> <ul> <li>Own partner-firm relationships at the senior delivery leadership level for the partner firms in your scope, including partner-firm capacity and investment conversations, certification tier-movement conversations, and partner-firm growth conversations</li> <li>Lead the most complex and highest-risk partner-led client implementations in your region or strategic-account portfolio; coordinate remediation with internal business unit leaders when partner performance slips</li> <li>Build the evidence cases for partner certification tier advancement (Foundation to Standard, Standard to Strategic Solution Provider, or equivalent): pull together engagement-quality data, certification track record, and commercial outcomes; bring recommendations to the regional Manager and Director</li> <li>Lead the partner-side of strategic-account partner-led pursuits: validate partner fit and capacity, coordinate with internal commercial teams on deal scoping, ensure certification standards are met before deals close</li> <li>Design and refine partner enablement curriculum in partnership with our enablement and product teams: identify new training needs, build self-certification roadmaps for partner-firm consultants, push for fresh content on new product capabilities</li> <li>Surface cross-regional and cross-account partner-portfolio patterns to the regional Manager and Director: tier-movement trends, engagement-quality patterns, partner-economics signal, partner-firm growth indicators</li> <li>Lead the most consequential post-implementation reviews on strategic-account partner-led engagements; feed findings back to internal business unit leaders, commercial teams, and pricing&nbsp;</li> <li>Serve as the senior voice in cross-business-unit partner conversations where partner-firm relationships span multiple product lines&nbsp;</li> <li>Escalate to the regional Manager and Director when partner performance is putting Diligent’s reputation or strategic-account outcomes at risk — while keeping internal teams aligned through the escalation&nbsp;</li> </ul> <p>&nbsp;</p> <h3><strong>These are the essentials you’ll need to get an interview:</strong></h3> <ul> <li>8 to 10 years of experience in partner ecosystem management, channel management, alliance management, or implementation services management in the GRC software space or adjacent enterprise SaaS verticals</li> <li>Demonstrated track record of cross-regional or strategic-account partner-firm relationship management at the senior delivery leadership level</li> <li>Direct experience leading partner certification-tier advancement decisions with defensible evidence cases</li> <li>Working AI fluency: prompt engineering, agent-augmented workflow design, structured-capture habits, comfort working alongside AI tooling in operational settings</li> <li>Strong commercial fluency at the strategic-account level: partner-deal economics, partner-led-deal pricing implications, certification-tier ROI.</li> <li>Senior individual contributor presence: comfortable working at the Vice President of Delivery level inside partner firms and at the business unit leadership level inside Diligent</li> <li>Demonstrated coaching capability: track record of developing more junior partner-ecosystem professionals into independent senior individual contributors</li> <li>Strong written communication: tier-advancement evidence cases, executive partner-portfolio briefs, and escalation memos must be clear and defensible at executive audiences</li> <li>Willingness to travel for partner-firm engagements</li> <li>Fluency in written and spoken English</li> </ul> <p><strong>&nbsp;</strong><strong>&nbsp;</strong></p> <h3><strong>Behavioural Skills:</strong></h3> <ul> <li>Self-motivated and independent, able to work autonomously, take ownership and manage priorities effectively</li> <li>Growth-minded, passionate about contributing to business growth and identifying opportunities to make an impact</li> <li>Curious and eager to learn, open to feedback, keen to develop new skills and continuously improve</li> </ul> <p><strong>&nbsp;</strong><strong>&nbsp;</strong></p> <h3><strong>It would be great if you had these to, but we’ll support you if you don’t:</strong></h3> <ul> <li>Direct experience leading the partner-side of strategic-account partner-led deal pursuits</li> <li>Experience in GRC software, legal/compliance technology, audit/risk software, or board-management software strongly preferred</li> </ul> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="Body Text"></span></span></strong></p> <p><span style="color: rgb(255, 255, 255);"><strong>#LI-SK2</strong></span></p><div class="content-conclusion"><p><strong>