About the role
Company Overview: TENEX is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance their cybersecurity posture through advanced threat detection, rapid response, and continuous protection. Our team is composed of industry experts with deep experience in cybersecurity, automation and AI-driven solutions. Backed by leading investors, we are rapidly growing and seeking top talent to join our mission of revolutionizing the AI-Native MDR landscape. We’re a fast growing startup backed by industry experts and top tier investors led by Crosspoint Capital Partners and also backed by Shield Capital, DTCP (formerly Deutsche Telekom Capital Partners), Deepwork Capital, and the Florida Opportunity Fund. Seed round led by Andreessen Horowitz (a16z). As an early employee, you’ll play a meaningful role in defining and building our culture. Get in on the ground floor. We’re a small but well-funded team that just raised a substantial round – joining now comes with limited risk and unlimited upside. Culture is one of the most important things at TENEX.AI —explore our culture deck at culture.tenex.ai to witness how we embody it, prioritizing the irreplaceable collaboration and community of in-person work. Location: Hybrid in Overland Park, KS or Sarasota, FL. TENEX will provide a company paid relocation package to either Kansas City metro or Sarasota metro area. About the Opportunity: The Services Engagement Manager (SEM) is the single accountable owner of scoped, time-bound professional services engagements — from the moment they’re shaped in the sales cycle, through delivery, formal acceptance, and clean financial closure.
The role protects two things at once: our customers’ outcomes and our delivery integrity. Where a Customer Success Manager owns the open-ended ARR relationship and is measured on retention and growth, the SEM owns a discrete, funded engagement and is measured on margin, on-scope and on-time delivery, and a clean exit. This is a senior, highly cross-functional role at the intersection of sales, delivery, and customer success, reporting to the VP of Customer Success. What You’ll Do: Shape and scope engagements with Sales. Translate customer