We are looking for someone who is excited to work in a small team that is constantly evolving, ready to get on board with new processes and features as we scale. Because we value the energy of working together, we spend three days a week in the office, and we are looking for someone who genuinely enjoys that face-to-face connection.

Your key responsibilities will include:

• Strategic Advisory: Act as a trusted consultant to your customers, providing expert guidance on Cledara best practices. You will position and recommend specific product features that align with their business goals.
• Onboarding & Training: Support customers through their initial journey, setting them up for long-term success on the platform.
• Product Expertise: Become a subject matter expert on the Cledara platform. You will understand the technical nuances of the product and how it fits seamlessly into diverse customer workflows.
• Value-Driven Expansion: Proactively identify opportunities for customer growth and expansion. Your focus will always remain on delivering additional value and ensuring Cledara scales alongside their business.
• Customer Management: Lead Quarterly Business Reviews (QBRs) for strategic customers within your portfolio, demonstrating ROI and aligning on future objectives.
• Reporting & Forecasting: Maintain a clear pulse on your portfolio by forecasting expected churn and growth opportunities, providing regular and transparent updates to your manager.
• Internal Advocacy: Collaborate closely with internal teams to advocate for customer needs and contribute to the continuous improvement of the overall customer experience.

Requirements

• 2+ years experience in Customer Success; experience in the tech space is a plus
• Proven track record in startup/scaleup
• Excellent English
• Experience leading strategic customer conversations, including onboarding, QBRs, and expansion discussions
• Eligible to work in Spain
• Experience with Salesforce a nice to have
• Familiar with basic finance terminology
• Prior exposure to finance-facing customer work, such as supporting CFO stakeholders, discussing software spend, or working with finance workflows in a SaaS environment, is a plus

Benefits

Your growth, wellness, and day-to-day experience matter to us. Here is how we set you up for success:

• Compensation: A starting salary of €30,000 - €40,000 per year (depending on experience).
• Health and Wellness: Access to a Private Medical Insurance plan and a corporate ClassPass account.
• Professional Growth: A £/€500 annual training budget to support your ongoing learning and development.
• Work Environment: A vibrant office space featuring outdoor terraces, showers, and secure bike storage. This role will involve a hybrid model, with 3 days per week in the office, to foster collaboration and team culture.
• Tech: We will provide the tools you need to succeed, including an Apple MacBook.
• Culture and Food: A €100 per month food allowance to support your team lunches and daily sustenance, regular company offsites, and complimentary fruit, snacks, and team lunches.

Apply

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