Sr. Program Manager, Implementation

the team to onboard more properties without proportional headcount growth Build intake systems and tooling that allow property-level configuration data to be collected once and reused across launches Identify where implementation slows down — whether that’s information gathering, configuration complexity, or cross-functional handoffs — and propose and execute solutions Create playbooks, templates, and operational guides that enable BPO and junior team members to handle increasing shares of implementation work CROSS-FUNCTIONAL PARTNERSHIP Act as the voice of implementation in product conversations — surfacing patterns from onboarding that should inform how Venn is built and configured Partner with Account Managers and CSMs to ensure smooth handoffs post-launch and flag risks before they become client escalations Collaborate with the BPO team to continuously improve how support and implementation work together operationally What you bring 5+ years of experience in program management, technical delivery, implementation or customer onboarding in a B2B SaaS environment Experience building or rebuilding an implementation, program management, or delivery function Demonstrated experience managing complex, multi-stakeholder implementations with multiple concurrent workstreams Strong systems thinker — you don’t just run the process, you improve it. You can identify where things break and design something better Highly organized with excellent project management instincts — you maintain clarity even when clients, timelines, and

requirements are shifting Comfortable working with technical integrations and non-technical stakeholders simultaneously — you can translate between them Clear, confident communicator who can hold relationships with senior client stakeholders while also running a tight internal process Track record of building documentation, playbooks, and scalable processes from scratch Proficiency with project management and CRM tools (Monday.com, HubSpot, Asana) Nice to haves Experience in multifamily, PropTech, or real estate SaaS Familiarity with property management systems (Yardi, OneSite, Blue Moon) or access control platforms (Salto, Brivo, ButterflyMX) Experience working with large third-party property management companies or ownership groups

Compensation &

benefits This role is hybrid, 3 days a week in our cozy NYC office. For New York-based candidates, this position has an estimated annual base salary of $165,000 to $175,000, plus commission,

benefits, and opportunities for equity. Actual

compensation is based on factors unique to each candidate—including skill set, experience, and certifications. We're happy to discuss details transparently in our first conversation.

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.