About the role
Reports to: Senior Manager, Product Support Shift: Tuesday-Saturday (10AM-6PM AEST) Location: Remote Australia
Compensation range: $70,000 - $75,000 plus
bonus and equity What We Do: Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 5M endpoints and 11M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other. What You’ll Do: This is an entry-level role where you will act as an intermediary between our partners/customers and our Security Operations Center (SOC) team. To facilitate effective service delivery and ensure partner satisfaction, this role requires excellent customer service and communication skills and a solid understanding of cybersecurity.
Responsibilities: Provide exceptional customer support via phone, email, and chat Address partner security concerns with timely and informative responses Ensure partner understanding by breaking down complex SOC concepts and actions into digestible information Lead calls with partners, facilitating communication and collaboration with the SOC team Troubleshoot product issues and provide support for other product-related requests as needed Collaborate effectively with internal teams to ensure customer satisfaction Advocate for partner needs and provide feedback to the relevant internal teams Contribute to the development of knowledge base articles and other support resources What You Bring To