At Unthread, we’re solving an evolving, yet pervasive, challenge: support is broken. The way customer support teams and internal teams like IT, HR, and Operations manage workflows has failed to keep up with modern business needs—especially for teams living in Slack.
We’re here to change that. By deeply integrating with Slack and leveraging AI-powered automations, Unthread helps teams bring order to the chaos of support conversations—whether it’s managing external tickets or internal IT or HR requests. We don’t just automate repetitive tasks; we structure workflows, enabling teams to focus on solving real problems efficiently.
Today, forward-thinking companies like Langchain, Apollo GraphQL, HubSpot, Lemonade, and Automattic all rely on Unthread to ensure their support runs smoothly, both inside and outside their organizations.
Joining Unthread means jumping in at exactly the right time. We’ve already hit product-market fit, built a lineup of incredible clients, and are positioned for rapid growth across both internal and external support ecosystems—spaces desperately in need of innovation.
This isn’t just about AI hype (though we’re certainly pushing boundaries). By joining us, you’ll help redefine how support functions across organizations, empowering teams to be more efficient and effective.
Here’s why you’ll love working at Unthread:
As a AI Application Engineer at Unthread, you will be at the forefront of shaping both the AI capabilities of our product, adapting to the needs of our fast-growing customer base and driving innovation.
Here’s what you’ll do:
We’re looking for someone who thrives on solving real-world challenges and taking ownership of complex problems. You’ll do well here if:
Bonus Points:
We operate in a hybrid environment that fosters both collaboration and flexibility. We gather in-office during the week with Fridays remote, plus flexibility when needed. Our focus is delivering an outstanding product, no matter where you are.
Unthread is an AI-powered helpdesk built natively into Slack. We help companies to automate the creation and resolution of tickets right from a Slack channel.
We work with IT, HR, and CX teams at some of the world's largest companies to resolve tickets instantly using AI.
Salary
$150,000 - $200,000
Equity
0.1% - 1%
Location
New York, NY, US
Experience
6+ years
Investors
No applications, no recruiter spam. Just the intro.
A few questions to make sure this role is the right shape for you. Two minutes.
I write the intro, send it to the founder, and handle the back-and-forth.
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.