About the role
What We Do
At Unthread, we’re solving an evolving, yet pervasive, challenge: support is broken. The way customer support teams and internal teams like IT, HR, and Operations manage workflows has failed to keep up with modern business needs—especially for teams living in Slack.
We’re here to change that. By deeply integrating with Slack and leveraging AI-powered automations, Unthread helps teams bring order to the chaos of support conversations—whether it’s managing external tickets or internal IT or HR requests. We don’t just automate repetitive tasks; we structure workflows, enabling teams to focus on solving real problems efficiently.
Today, forward-thinking companies like Langchain, Apollo GraphQL, HubSpot, Lemonade, and Automattic all rely on Unthread to ensure their support runs smoothly, both inside and outside their organizations.
Why Join Us?
Joining Unthread means jumping in at exactly the right time. We’ve already hit product-market fit, built a lineup of incredible clients, and are positioned for rapid growth across both internal and external support ecosystems—spaces desperately in need of innovation.
This isn’t just about AI hype (though we’re certainly pushing boundaries). By joining us, you’ll help redefine how support functions across organizations, empowering teams to be more efficient and effective.
Here’s why you’ll love working at Unthread:
- : We’re a company for builders. Whether you're , , or influencing the product vision, your contributions will be felt immediately. There’s no back seat—every engineer takes the lead.
