AI Operations Lead, CS Product

About the role

AI Operations Lead, CS Product | Bolt Careers Careers Business Operations AI Operations Lead, CS Product AI Operations Lead, CS Product Location: Tallinn, Estonia View all roles Apply now About the role As an AI Operations Lead, you will oversee the end-to-end operational health of our AI support agent across all business verticals and markets. You will be responsible for building a high-performing team and a systematic operational cadence that drives continuous improvement in automation quality, coverage, and compliance. Your goal is to ensure a seamless customer experience at scale by bridging the gap between data-driven insights and cross-functional execution. Main tasks and responsibilities: Leading a team of AI Operations Program Managers to ensure high performance and consistent quality standards across various business verticals. Monitoring performance metrics weekly to translate complex data signals into prioritized action items for both operational and technical teams. Running the operational cadence, including cross-functional syncs and sprint planning, to unblock dependencies and maintain momentum. Managing the feedback loop between customers, support agents, and business units to convert patterns into actionable system improvements. Maintaining the automation portfolio and reporting infrastructure as the single source of truth for leadership and stakeholders. Escalating critical issues or compliance blockers with clear context and recommended solutions to ensure continuous service health. About you: You have a strong background in leading operations or program management functions with a focus on end-to-end performance improvement. You possess a diagnostic mindset, capable of identifying whether performance shifts are due to structural processes or execution gaps. You are an effective people manager who excels at coaching teams and maintaining a high bar for excellence in high-pressure environments. You demonstrate high data literacy, using performance metrics to build compelling cases for prioritization and strategic focus. You communicate with precision, whether writing technical escalation briefs for leadership or defining clear operational standards for your team. You understand the logic of how AI systems operate, allowing you to distinguish between knowledge gaps, classification errors, and logic faults. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Apply now and join us to make cities for people, not cars. First name Last name Email Phone Number Upload your CV Drop files here to upload or choose from your device Browse files Supported formats: .pdf, .docx (max. file size 5MB) Will you now or in the future need sponsorship for employment visa status to start or keep working with Bolt? Select an option Do you need special assistance due to disability? We are happy to provide reasonable accommodations. (optional) By responding, you consent to Bolt processing your disability data in accordance with our Privacy Notice . Where did you hear about Bolt? Select an option By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application. Continue to survey Submit application Fill in our Demographic Survey Please help Bolt’s diversity and inclusion efforts by completing our voluntary demographic survey. Which gender identity do you most closely identify with? (optional) Female Male Non-binary Other Prefer not to disclose What is your age? (optional) Under 21 21-25 26-34 35-44 45-54 55-64 65 or over Prefer not to disclose Are you a parent, caretaker, or legal guardian of anyone? (optional) Yes No Prefer not to disclose Do you live with any disability? (optional) Yes No Prefer not to disclose In which country do you currently live? (optional) Estonia Romania Poland Germany Other, please specify (country) Prefer not to disclose Question 1 / 5 Previous Next Submit application Your answers are anonymous and not linked to your application. By responding, you consent to Bolt processing your demographic data in accordance with our Privacy Notice . AI Disclaimer: We use Greenhouse's AI-powered Talent Matching tool to compare your application against our job requirements. Learn More Become part of our Business Operations team *Some perks may differ depending on your location. Why you’ll love it here: Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms. View team Accelerate your professional growth with unique career opportunities. Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you. Take care of your physical and mental health with our wellness perks. Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge. Connect with colleagues at annual company events and smaller team gatherings. Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days. About us With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. Learn more We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission! 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