You are not doing the work yourself.
You are ensuring Wilson either does it correctly — or that the system clearly records when he cannot.

This is a technical, analytical, logistics-native role — not customer support and not day-to-day operations.

What You’ll Own

• Monitoring live shipments and workflows
• Identifying when and where autonomy breaks
• Assigning and adjusting autonomy levels when humans intervene
• Stepping in to manage Wilson when required (not replacing him)
• Classifying failures and exceptions with precision
• Enforcing supported vs unsupported workflows
• Producing clear, actionable signal for Product and Engineering
• Maintaining the autonomy matrix and weekly reality reports

You are successful when:

• Failures surface quickly
• Nothing is “quietly handled”
• Product and Engineering are never surprised by reality

What You Will Not Own

• Making workflows succeed at all costs
• Long-term manual execution
• Running accounts end-to-end
• Custom customer workarounds
• “Saving” deals or shipments
• Writing production engineering code

If a workflow can’t run autonomously, your job is to expose that, not mask it.

Who This Role Is For

This role is a strong fit if you:

• Have worked in logistics operations at a shipper, distributor, or freight brokerage
• Understand how shipments actually move — and how they fail
• Enjoy finding where systems break
• Are comfortable saying “this doesn’t work yet”
• Care about correctness more than optics
• Think clearly under ambiguity
• Like being close to real operations without owning outcomes

You don’t need to be a traditional engineer, but you do need:

• Strong systems thinking
• Comfort with data, workflows, and edge cases
• Clear written communication

Who This Role Is Not For

This role is not a fit if you:

• Want to run logistics day-to-day
• Prefer to quietly fix problems
• Measure success by “things got done”
• Want to promise customers anything it takes
• Are uncomfortable with failure being visible

Why This Role Matters

Most companies hide human labor behind AI.
We don’t.

Autonomy Operations is how we stay honest — and how the system actually improves.

If this role is done well, the company compounds.
If it isn’t, we become a services business.

That’s how important this role is.

Compensation

Competitive salary + meaningful equity.
Exact numbers depend on experience, scope, and location.

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.