Gladly careers | Join our team | Gladly Skip to main content 3 days 7 hours 58 minutes 29 seconds Countdown to Gladly Connect Live 2026 Register now Countdown to Gladly Connect Live 2026 3 d 07 h 58 m 29 s · Register now Why Gladly Product Solutions Resources Schedule a live tour Back Why Gladly Product Solutions Resources Schedule a live tour X Search Home Gladly careers | Join our team People at the heart of it Putting people first is kind of our thing at Gladly. Not only does this idea shape our product, but it guides our approach to culture — from our hiring practices and
benefits to how we view our place in our communities. Attention: recruiting scams! Make an impact Gladly is a fast-paced startup looking for people who want to make an impact at a growing company. Do your greatest strengths lie in your capacity to empathize with others, your ability to learn quickly, and your love of creative collaboration? If so, you might be a match for our team. See open positions at Gladly Diversity, Equity, Inclusion & Belonging at Gladly Read our 2023 report Hear it from a Gladiator “At Gladly, our product embodies our people-centric culture — a key factor in our success and differentiating us from others.” Patrice Wilson Finance Planning & Analysis Manager , Gladly “A defining characteristic of the Gladly culture is ‘communicative.’ An open dialogue and a commitment to transparency fosters a communicative culture.” Joe Scheip Senior Customer Success Manager , Gladly “I enjoy that I'm given autonomy to learn new technologies and really solve problems with the support of my team. We have a good environment of both trust and collaboration.” Sorin Kim Senior Software Engineer , Gladly
Benefits at Gladly Health and wellness Gladly wants to invest in your being your best self, which is why we offer medical, dental, and vision coverage, and an Employee Assistance Program and much more. Plan your future At Gladly, we want you to stick around for the long haul. That’s why we care about present and future you by providing a 401k plan, Flexible Spending Accounts, 16 weeks paid parental leave, and infertility and adoption
benefits. Seize your own journey You know when and where you’re most productive. That’s why we’re fully remote, offer unlimited vacation time, and allow for flexible schedules. Community There are endless opportunities to get immersed in the Gladly community from all-company volunteer days, to Gladly-hosted Fireside Chats with leading industry professionals. The Gladly Story Our co-founders — Joseph Ansanelli, Michael Wolfe, and Dirk Kessler — founded Gladly in 2014 with the goal of putting people back at the center of customer service. Since then, we have been relentlessly focused on elevating people and linking conversations, independent of channels. Our goal continues to be to bring humanity back to what have historically been transactional interactions between brands and customers. Today, we serve over 200 customers in the US — including many of the world’s most-loved companies — and empower over 10,000 customer service agents to help move the brands they represent from the transaction era into the loyalty era.
Benefits Competitive salaries, stock options Medical, dental, vision, and life insurance Generous paid time off and parental leave 401K savings Flexible spending accounts Home office stipends Be aware of fraudulent job offers Official correspondence to applicants is only sent from addresses ending @gladly.ai . We do not conduct any interviews via text or chat. We also do not request any personal information (such as social security numbers and bank account information) during the interview process. If you are ever contacted by someone and you are unsure if it is a legitimate representative of Gladly, please reach out to use directly at [email protected] . Loading careers... Ask AI for a summary of Gladly Product Platform overview Product tour Request demo Support System status FAQs API reference Implementation guides Resources Library Blog Events and webinars Gladly Connect Live Gladly About Become a partner Careers Contact Stay informed Follow Gladly Terms of Service Privacy Policy Acceptable Use Policy Security Agreement Compliance © 2026 Gladly Software, Inc. All Rights Reserved.
Salary
$85,000 - $100,000
Location
Remote
Experience
2+ years
Total raised
$211.2M
Last stage
Growth
Investors
No applications, no recruiter spam. Just the intro.
A few questions to make sure this role is the right shape for you. Two minutes.
I write the intro, send it to the founder, and handle the back-and-forth.
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.