About the role
Why Blee:
Blee is an AI-first marketing content compliance platform. PayPal, NerdWallet, Brex, and Hims & Hers already trust us. We're YC-backed, founded by an ex-Adobe marketing ops leader and former lawyer, and we're defining a category that didn't exist two years ago—across Fintech, Financial Services, CPG, Travel, and Life Sciences..
With offices in San Francisco and New York, we value in-person work but offer remote-opportunities for the right people. No matter where you join us, you can expect quarterly off-sites and opportunities to join other offices when you feel it’s important. You’ll be joining a team that values clarity, ownership, and shared responsibility—and is focused on building something that genuinely improves how teams work.
Job Overview:
This is a Customer Success Manager role for someone who wants to own enterprise relationships end-to-end. You will manage a book of accounts, some starting during implementation, to drive adoption, retention, and expansion while serving as the primary point of contact for some of the world's most recognizable brands.
What You'll Do
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Own customer relationships – Serve as primary point of contact for accounts post-implementation and partner during implementation to ensure continuityt
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Run recurring customer meetings – Gather feedback, surface roadblocks, and share product updates
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Monitor account health – Usage metrics, stakeholder engagement, support trends, and NPS
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Drive adoption – Identify underutilized features, create ongoing adoption plans, and coordinate continued training post-implementation
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Partner in the renewal process – Make sure that renewals don’t sneak up on the company, identifying expansion opportunities throughout the relationship
