About the role
About Us
Salient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.
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Backed by a16z and Y Combinator, with $75M raised in Series A funding.
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8-figure ARR in under 2 years, already serving over 20% of the auto lending industry and processing millions of real customer calls and transactions daily.
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Fully deployed with major financial institutions, not just PoCs.
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Actively expanding into new financial services segments.
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In-person office culture in San Francisco, CA.
We're fully integrated with our customers, we own the full stack, and we're moving fast to bring modern AI into regulated industries where precision, reliability, and performance matter most.
We are hiring an AI Deployment Lead to own the post-sales lifecycle for some of our largest customers.
This is not a traditional CSM role. Our customers run Salient agents inside compliance-critical, regulator-facing workflows. They need someone who can manage the relationship, understand the system, read the evidence, and form a real technical judgment when something goes wrong.
You will own adoption, account health, retention, renewal readiness, and expansion. You will also be the first line of investigation for your accounts: reading transcripts, audit logs, configuration, prompts, evals, and integration data to understand what happened and why. When the issue is prompt- or configuration-level, you will fix it yourself. When it requires deeper engineering work, you will escalate with a clear diagnosis and the customer context needed to move fast.
What you’ll do
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Own the ongoing relationship for a portfolio of strategic accounts, including adoption, health tracking, QBRs, renewals, and expansion
