General Manager: SAU LEE

the team to build authentic customer relationships through personalized service, product expertise, and thoughtful engagement. Leverage customer insights and business trends to strengthen loyalty, increase repeat business, and drive long-term growth. Develop & Inspire

the Team Recruit, coach, and develop a high-performing team committed to delivering exceptional results. Foster a culture of accountability, collaboration, and continuous learning through consistent coaching and feedback. Build leadership bench strength by developing future leaders and supporting internal growth opportunities. Build Brand & Community Presence Expand the boutique's presence through community partnerships, local events, networking opportunities, and strategic activations. Serve as a brand ambassador, cultivating meaningful relationships that strengthen customer engagement and increase brand awareness. Support new store openings, cross-store collaboration, and market initiatives as business needs evolve. Lead Operational Excellence Ensure exceptional execution across scheduling, visual merchandising, inventory management, payroll, compliance, and operational standards. Balance operational excellence with an elevated customer experience, ensuring every detail reflects the brand. Lead the business with sound judgment, agility, and accountability in a dynamic retail environment. Key Performance Indicators (KPIs) Business Growth & Profitability:  Drives sales growth and profitability through strong commercial execution and effective management of key business metrics. Customer Experience & Brand Loyalty:  Builds lasting customer relationships through exceptional service, personalized engagement, and strategies that strengthen loyalty and repeat business. Team Engagement & Development:  Develops an engaged, high-performing team through effective leadership, coaching, succession planning, and talent development. Brand & Community Impact:  Expands brand awareness through community partnerships, local activations, and meaningful market engagement. Operational Excellence:  Maintains exceptional execution across merchandising, inventory, financial controls, scheduling, compliance, and overall store operations. Position

Requirements 5+ years of progressive retail leadership experience  with full accountability for business performance, team development, and operational excellence. Demonstrated success leading boutique, specialty, premium, or customer-focused retail environments. Strong business acumen with the ability to analyze performance metrics, develop commercial strategies, and drive profitable growth. Proven ability to recruit, coach, and develop high-performing teams while building leadership bench strength. Exceptional leadership, communication, and relationship-building skills with the ability to influence across teams and cross-functional partners. Entrepreneurial mindset with the ability to identify opportunities, solve complex challenges, and lead through change. Ensures the store consistently reflects brand standards through cleanliness, organization, product replenishment, and delivering an exceptional guest experience. Experience with Shopify, Endear CRM, Slack, and Google Workspace preferred. Flexible availability, including evenings, weekends, holidays, and occasional travel. Ability to actively lead on the sales floor, including standing, walking, climbing ladders, and lifting up to 50 lbs. Must be at least 18 years of age. About Leap The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country and proudly partner with trailblazing brands such as Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Ring Concierge, SET, and many others. To hear more about our platform directly from our CEO, click here! Leap

Perks Unlimited PTO (blackout periods apply) Commission eligible Healthcare

benefits (medical, dental, vision) Flexible time off (paid company holidays, unlimited PTO, sick leave, parental leave) Access to company

perks (commuter

benefits, 401(k), paid sabbatical, employee discounts, referral

bonus, telecom reimbursement) Employee Assistance Program Employee discount and wardrobe allotment for participating Leap brands Leap celebrates diversity and is committed to fostering a safe, rewarding, and inclusive workplace where every team member can thrive. We believe our differences strengthen our organization and better support the brands, customers, and communities we serve.

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