About the role
About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction.
The Role We are seeking a high-leverage Executive Assistant to serve as a strategic partner to our Chief Strategy Officer (Co-Founder) and EVP of Sales. You will be the air traffic controller for two of our most critical leaders, ensuring their time is spent on highest-value activities while proactively removing bottlenecks across the organization. The ideal candidate will be adaptable, detail-oriented, and possess excellent communication skills. What You’ll Do Strategic Sync & Execution: Attend high-profile leadership meetings; capture key decisions, synthesize action items, and drive follow-up to ensure nothing stalls. Calendar Optimization: Manage complex, high-velocity calendars for the CSO and EVP of Sales. GTM Coordination: Partner with the EVP of Sales to assist in tracking sales performance metrics, preparing for business reviews and executive commit calls, and streamlining communication with the broader sales org. Material Development: Design and polish high-stakes presentations and briefing materials for Board meetings, investor relations, and strategic partnerships. Project Management: Lead special projects and research assignments that cross-cut departments. Logistics & Events: Coordinate complex international travel and execute high-impact events, including executive off-sites, board meetings, and departmental sync weeks. Operational Excellence: Manage expenses, reimbursements, and administrative duties in collaboration with HR and Finance to ensure seamless office and remote operations.
