Advanced Application Platform Support Specialist

Requirements: 2+ years experience providing enthusiastic and empathetic software as a service (SaaS) technical support and customer service to external customers Excellent communication skills (phone, email, chat, and documentation) with a track record of continuous improvement Hands-on experience with local and cloud networking, Amazon Web Services (AWS), virtualization, and iOS/Android mobile applications Linux system administration experience is preferred Healthcare interface/integration and medical imaging (DICOM) experience is a plus Experience supporting FDA-regulated software as a medical device (SaMD) is a plus You treat AI as a core part of your workflow, using tools like ChatGPT to enhance productivity and output. What success looks like: You ramp-up quickly and become a Viz technical expert within 60 days You routinely turn customers with issues into our biggest fans You are known for always being responsive and following through Your documentation and troubleshooting are top-notch You become an ally your teammates and customers know they can count on Hourly Range: $31.00 - $41.00.

Compensation includes hourly rate and stock options Why should you join us? If you are looking to make an impact, we are mission-driven and are making a difference in peoples’ lives every day. If you want to be a part of an amazing team , our people are the heart of everything we do. If you are a self-starter and naturally motivated, our work is driven by curiosity, innovation and team collaboration which allows us to leverage our skills immeasurably. We are a remote-first company across the U.S. and EU, with a team in Tel Aviv operating in a flexible hybrid model, conveniently located near a train line. Viz.ai is committed to providing highly competitive cash

compensation, equity, and

benefits. The

compensation offered for this role will be based on multiple factors such as location,

the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided. In the U.S., Viz offers competitive

benefits, including medical, dental, vision, 401(k), generous vacation, and additional

benefits to full-time employees. Viz.ai is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis prohibited by federal, state, or local law. Employees in Israel are offered a comprehensive

benefits package, including, among others: dental insurance, performance-based bonuses, a Cibus meal allowance, meals at the office, and more. If you’re applying for a position in San Francisco, please review the San Francisco Fair Chance Ordinance guidelines applicable in your area. #LI: GH1 #LI: remote

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