About the role
EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com . We’re seeking a West Coast based Strategic Account Director to partner with our most impactful, high-touch enterprise accounts in key regional markets. This role is ideal for someone who thrives in high-growth environments, enjoys building deep customer partnerships, and excels at on-site account engagement, roadmap partnership, and revenue growth planning. This is a rare opportunity to lead in a mission-focused, AI-first company with exponential growth. You’ll drive measurable impact, help scale foundational customer success structures, and shape the way EvenUp serves its most strategic clients. What you’ll do: Drive Growth & Retention : Prospect, develop, and close upsell and cross-sell opportunities and contract renewals. Strategic Account Planning : Partner with EvenUp product and executive teams to develop and execute long-term success plans aligned with customer objectives and business outcomes. Own High-Value Accounts : Lead a portfolio of 5-10 key accounts, ensuring they receive personalized, high-touch support and strategic guidance. On-site Client Engagement : Be present with clients at least once a week—build trust, understand evolving goals, and ensure alignment. Outcome-Focused Advocacy : Advocate for customer needs internally, providing insights to Product, Finance, and Engineering to improve offerings and align on goals. What we look for: Experience : 5+ years in Strategic Customer Success or Key Account Management, preferably in high-growth B2B SaaS startups. Account Expertise : Proven track record managing a few large, complex accounts with $1M+ in ARR or equivalent scope. Consultative Approach : Skilled at working with every level of the business: executive stakeholders, operations leaders, contributors to understand their goals and deliver outcomes. Hands-On & Autonomous : Comfortable navigating ambiguity and taking ownership—without needing constant direction. Collaborative & Internal Influence : Excellent cross-functional communication—ensuring customer feedback is woven into product and service enhancements. Weekly Local Travel : Comfortable engaging with regular in-person meetings, drop-ins, trainings within a two hour drive. Notice to Candidates: EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page ( evenuplaw.com/careers ) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, [email protected] or no‑[email protected] email addresses. To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page . If you receive communication from someone you believe is impersonating EvenUp, please report it to us at [email protected]. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”.
