About the role
We are looking for an Engineering Manager, Customer Studio with 4+ years of experience (including at least 2 years of formal people management) to lead the team behind Customer Studio, Hightouch's no-code platform that accounts for about half of company revenue. We want a hands-on leader with high-growth startup experience who can step in and get to work right away: writing code during a busy sprint one week, then coaching engineers and running the roadmap the next. This is a new seat, not a backfill. Hightouch is doubling every year, and this hire gives Customer Studio a dedicated leader with full focus. You'll report to Tom, VP of Engineering, and help shape how every marketer turns warehouse data into action.
What will you be doing?
- Lead and grow a team of about 4–5 engineers working on Customer Studio, the main interface marketers use to activate data directly from their warehouse, without needing to write SQL
- Stay hands-on: write code, review designs and dig into technical problems when the team needs it, instead of handing technical work off to a tech lead
- Own roadmapping and delivery of major features, such as data warehouse performance work, analytics and experimentation, real-time audience syncing (CDC), and generative AI workflows
- Hire and mentor high-impact engineers: identify what the team needs, design how candidates are evaluated, and support each person's growth and engagement
- Improve how fast and how reliably the team ships while Hightouch grows quickly: fewer incidents, catching issues before customers do, and strong incident management habits
About Hightouch
Hightouch's mission is to empower everyone to take action on their data. Hundreds of companies, including Autotrader, Calendly, Cars.com, Monday.com and PetSmart, rely on Hightouch to drive their growth.
Hightouch created the Composable Customer Data Platform (CDP). It lets companies use their own data warehouse to collect, prepare and activate customer data for marketing personalization and business operations. Building on that base, Hightouch now offers an Agentic Marketing Platform and AI Decisioning. Marketers set goals and guardrails, and AI agents use them to personalize 1:1 customer interactions. This puts brand context, customer data and performance history in one place, so marketers can build and ship full campaigns themselves. In the past, only technical teams could access and use customer data. Hightouch lets any business user deliver personalized experiences, improve performance marketing and move faster with data and AI.
Culture: The team cares about real impact for customers. People tackle problems from first principles, move quickly and efficiently, and treat each other with compassion and kindness. Hightouch looks for strong communicators with a growth mindset who are motivated and persistent. The engineering culture is strong and holds a very high bar for quality. Software should be scalable, simple and extensible.
Growth: Hightouch is in hypergrowth. Revenue and headcount roughly double every year. The company is headquartered in San Francisco and has team members around the world. Backers include Goldman Sachs, Sapphire Ventures, ICONIQ, Bain Capital Ventures, Amplify Partners, Y Combinator and Afore Capital.
Required skills
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Job details
Salary
$220,000 - $400,000
Location
Remote
Experience
4+ years
Funding
Total raised
$322M
Last stage
Series D
Investors
Founders
Tejas Manohar
co-CEO
Kashish Gupta
co-CEO
Josh Curl
CTO
Joshua Curl
What happens next.
No applications, no recruiter spam. Just the intro.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.