Manager, Customer Success & Manufacturing Readiness

Qualifications 6+ years of experience in customer success, operations, manufacturing coordination, supply chain, project management, or related fields. Ideally from F&F industry. Experience supporting customer-facing programs in manufacturing, consumer products, fragrance, or industrial environments. Strong organizational and project management skills. Excellent communication and stakeholder management capabilities. Strong problem-solving skills and attention to detail. Ability to manage multiple priorities simultaneously. Ways to Stand Out Experience supporting contract manufacturing environments. Familiarity with production planning, order fulfillment, or S&OP processes. Experience with ERP, CRM, and project management systems. Experience supporting product launches or customer deployment programs. What Success Looks Like Customers feel informed, supported, and confident throughout project execution. Manufacturing priorities remain aligned with customer commitments and deployment schedules. Orders move efficiently through planning, production, and fulfillment. Risks and delays are identified early and addressed proactively. Internal teams stay aligned on priorities, timelines, and

responsibilities. Customers receive timely updates and quick responses when issues arise. Manufacturing readiness activities are completed on schedule with minimal surprises. Projects are delivered successfully while maintaining a high level of customer satisfaction. The ideal candidate is a strong coordinator and problem solver who enjoys working across teams, keeping projects moving, and ensuring customers have a positive experience from production planning through delivery. Base Salary: $113k-$133k If this role inspires you we’d encourage you to apply. We are committed to recruiting, developing, and retaining an incredible team optimized for a diversity of thought, background, and approaches. For all Full-Time Employees,

compensation is just one component of Osmo’s total rewards approach, which is designed to support the well-being, growth, and long-term success of our team members. Depending on

the role, this may include base salary or contract-based pay, along with access to health, dental, and vision coverage; a 401(k) retirement savings plan with company match; flexible paid time off and company holidays; and equity or incentive

compensation for eligible roles. Actual

compensation will vary based on factors such as experience, skills, location, internal equity, and other relevant business considerations. Osmo regularly reviews pay ranges and

compensation structures to ensure they remain competitive, equitable, and aligned with current market data. All employment decisions and

responsibilities are determined based on current ability and your ability to grow, without regard to race, color, gender identity, sex, sexual orientation, religion, age, marital status, physical, mental, or sensory disability, or any other characteristic protected by applicable law. Recruitment & Staffing Agencies: Osmo does not accept unsolicited resumes from any source other than candidates. The submission of unsolicited resumes by recruitment or staffing agencies to Osmo or its employees is strictly prohibited unless contacted directly by the Osmo Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of Osmo and Osmo will not owe any referral or other fees with respect thereto. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire

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