About the role
Resource Analyst, CS Operations | Vinted Careers Vinted Careers Jobs Relocation How We Hire Engineering Academy Data Science & Analytics Academy Marketing Tech Academy Internships Early Careers Blog Vinted Group Vinted Marketplace Vinted Go Vinted Pay Inclusion at Vinted About en Resource Analyst, CS Operations Vilnius Kaunas Multiple locations, Lithuania Community Support Vinted Marketplace Brief info about Vinted Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third. The Vinted Group is made up of three business units that support this mission: Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life. Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces. Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members. Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. Our backers include Accel, EQT Growth, Insight Partners, Lightspeed Venture Partners, Sprints, and TPG. Information about the position We are on the lookout for a dedicated Resource Analyst to join our dynamic Workforce Management team. As our new Resource Analyst, you will drive the delivery of service levels by ensuring sufficient staffing across all the skills and markets you support. You will be responsible for conducting comprehensive forecast modelling, planning, real-time resource allocation, and providing stakeholders with recommendations based on insights and data. Ultimately, you will play a crucial role in ensuring our Vinted community gets all the answers they need in time, every time. But it doesn’t stop there, you will also participate in interesting projects on a team and company level including but not limited to process improvement, automation and optimisation, launching new tools and new markets, etc. Are you up for the new challenge? In this position, you’ll Conduct forecast modelling based on historical data, trends, and the company's strategy to identify workforce needs Run "what-if" scenarios for staffing to make informed decisions and proactively address any potential gaps Continuously generate, create, and maintain accurate data and reporting to inform leadership on resource planning and optimisation Analyse data to identify reasons for under/over performance and recommend actionable insights to improve efficiency and effectiveness Collaborate with cross-functional teams to produce, communicate, and implement action plans that align with business objectives Monitor staffing levels against the scheduled plan to optimise resources and ensure delivery of exceptional targets Work closely with CS Operations, Product, and other teams to translate business