AR Credit & Collections Specialist

We are seeking an AR Credit & Collections Specialist to support collection activities and credit review processes associated with our Order-to-Cash. This role works closely with customers, Account Executives, Customer Success Managers, and the Billing team to drive timely payment resolution, assess credit risk, and minimize financial exposure while maintaining positive customer relationships. This is a hybrid role and is open to applicants located within Mexico City, Mexico. In this role, you will report to the Senior Manager, Accounting Operations. WHAT YOU’LL DO: Credit Review & Risk Assessment Serve as the primary reviewer for customer accounts that do not receive automatic credit approval through Dun & Bradstreet (D&B), conducting manual credit assessments to determine appropriate next steps Evaluate the creditworthiness of prospective and existing customers by analyzing credit reports, payment history, and account standing in accordance with company credit policy Make credit decisions within authorized limits, including approving customers, recommending alternative payment terms, or declining credit where risk thresholds are exceeded Serve as the initial reviewer for all non-standard payment term and billing schedule requests, escalating to appropriate approvers in line with the company's approval authority matrix Apply policy discretion when assessing borderline accounts, balancing revenue enablement with the company's risk tolerance Communicate decisions and recommendations clearly to Sales, Collections, and other relevant stakeholders to support timely order processing Accounts Receivable Collection Responsible for a high-volume portfolio of customer accounts, driving timely payment collection activities in alignment with company targets and policies Conduct collections outreach on past-due accounts through email and phone communication to drive payment resolution and reduce aged receivables Resolve billing discrepancies, payment delays, and account-related inquiries impacting timely payment in collaboration with customers Collaborate with Sales, Customer Success, and Billing teams to address customer concerns and support account resolution efforts Escalate complex disputes, high-risk accounts, and collection concerns to senior team members or management as appropriate Maintain accurate documentation of collection activities, customer communications, and account updates within internal systems Reconcile customer accounts and support resolution of unapplied payments, credits, and billing inconsistencies Review accounts identified as potentially uncollectible and support recommendation processes in accordance with company policy Assist with onboarding support for new customer accounts, including payment terms communication and account coordination WHAT YOU’LL NEED: Enrolled in Bachelor’s Degree program in Accounting or Finance; or equivalent education and experience. At least 2-5 years of relevant experience or equivalent combination of education and/or experience Understanding of order to cash processes Basic knowledge of MS Excel Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects Previous experience managing a credit portfolio in an international context Experience using SFDC, D&B, G-Suite and Excel WHO YOU ARE: Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t. Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach and a focus on finding new opportunities. Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result. Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively. Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals. Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes. Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected. Courage: steps up to address difficult issues, saying what needs to be said Decision Making: consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities In all we do, our six guiding principles light the way: Step Up: Dare to go beyond the expected to achieve greatness. #StepUp One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. This posting is for a current vacancy for which we are actively hiring. #LI-AD #LI-Hybrid Use of AI in Hiring Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.