About the role
Job Application for Senior Product Manager – CX Group at Forter Back to jobs New Senior Product Manager – CX Group Israel - Tel Aviv Apply
About
the role: Forter’s CX group owns the "face" of our products. In this role, your mission is twofold: you will define the innovative experience patterns and "agentic" flows that set the standard for all Forter products, while also taking full ownership of major, standalone strategic projects. You will lead the evolution of our platform into the agentic era, reimagining how users interact with AI-driven workflows to meet shifting market expectations. Bridging the gap between high-level strategy and technical execution, you will ensure every touchpoint in the ecosystem is seamless and value-driven. You’ll partner closely with Design and Engineering to raise our UX quality bar and embed practical AI into the fabric of the merchant experience. What you will be doing: Lead Strategic Standalone Projects: Take full end-to-end ownership of major product initiatives. You will move from initial market discovery and strategy to technical execution and global launch. Define the "Forter Experience" Standards: Create and document the innovative experience patterns and "agentic" flows that define how merchants interact with our platform. You’ll ensure these patterns are modular and high-quality so other PMs can easily utilize them in their own features. Drive the Agentic Evolution: Identify and implement practical AI and automation opportunities that transform the merchant experience, moving from static dashboards to dynamic, intelligent workflows that solve complex problems for our users. Raise the UX Quality Bar: Partner deeply with Design and Engineering to champion a "UX-first" culture. You will be the final word on what a world-class merchant interface looks like at Forter. Bridge Strategy and Execution: Translate high-level business goals into actionable product roadmaps. You’ll manage the trade-offs between rapid AI innovation, technical feasibility, and a seamless user journey. Consult and Collaborate: Act as a "center of excellence" for other product teams, providing the blueprints and guidance they need to ensure their features feel like a native, consistent part of the Forter ecosystem. Measure and Iterate: Define the success metrics (Business, UX, and Data) for your initiatives and use a data-driven approach to constantly improve the efficiency and "delight" of our products. Who are you? 4+ years in Product Management. Hands-on experience building with AI (e.g., agents, LLM‑powered features, workflow automation) and strong familiarity with current AI trends. Strong product sense and analytical skills; able to frame problems, define success metrics, and make data‑informed decisions. Demonstrated ability to partner deeply with Design, Engineering and GTM teams; excellent English communication skills. Ownership mindset: accountable, proactive, and comfortable leading complex initiatives end to end. It’d be really cool if you also: Have experience in one or more of these domains: fraud, risk, payments, identity, ecommerce, or analytics/dashboards. Have a background in UX systems/design systems, front‑end platforms, or UI component libraries. Prior work in multi‑product platforms where consistency and scale matter.
