Senior Operations Associate

requirements. Performance Tracking. Define, monitor, and own key metrics across the patient experience; set clear baselines and targets; measure experiment results; and translate data into concrete next steps and recommendations. Build Scalable Systems. Develop processes and workflows that reduce bottlenecks, improve operational efficiency, and enable sustainable growth while maintaining a high-quality patient experience. Demonstrated ability to leverage AI tools to materially improve productivity, decision-making, and outcomes. About You (

Who you are) Ready to get stuck in. Proactive, ambitious, eager to learn, and quick to act. Persistent problem-solver. Relentless in overcoming obstacles and finding solutions. Team player. Prioritises collective success and collaboration. Growth-oriented. Seeks feedback and continuously improves. Systems thinker. Skilled at improving processes and driving outcomes. Analytical and data-driven. Makes sound decisions grounded in data. Clear communicator. Confident sharing updates across teams, business, and our remote workforce. Experience Required ~4-5 years’ experience in startups/scaleups, consulting, or similar high-performance fields. Strong analytical skills; confident in Google Sheets/Excel and with data-driven decisions. Clear communicator who keeps stakeholders aligned. Problem-solver who owns outcomes, rolls up sleeves, and gets things done. Passionate about startups, healthcare, and using tech to improve services. People management experience, leading with clarity and empathy. No clinical background required - this is an operations role. What’s Ahead in Australia Grow with us globally – Learn from leaders across Australia, the UK, Germany, and Japan, collaborate with teams in the Philippines and South Africa, and explore new markets or travel internationally. We’ve been recognised on Hatch’s Hotlist as one of Australia’s top employers. Shape your career – Access learning budgets, conferences, certifications, peer shadowing, and a strong knowledge-sharing culture. Be an owner – Equity for everyone means you share in the success you help create. Work where well-being matters – Enjoy catered wellness talks, exercise classes, Whoop membership, free barista coffees, funded social clubs, and quarterly rooftop parties. Innovate with purpose – Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare. Support at every stage – Benefit from generous parental and miscarriage leave, health and professional development leave, personal days, and access to our Employee Assistance Program. Create a Job Alert Interested in building your career at Careers at Eucalyptus? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Preferred First Name Email * Phone Country Phone Resume/CV Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Do you currently have the right to work in Australia? * Select... Will you now or in the future, require visa sponsorship to work in Australia? * Select... Give us one example of a time you improved efficiency, or reduced costs in an operational process. What was the impact/how was success measured? * This role requires hybrid working, with 3x a week in-office. Our office is in Sydney CBD, along Clarence Street. Are you comfortable with this arrangement? * Select... What are your annual salary expectations for this role in AUD? * LinkedIn Profile Website Submit application Powered by Greenhouse

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