About the role
We are looking for a Deployment Strategist with experience operating at the intersection of customers, product, and go-to-market to own the rollout, success, and expansion of Pace’s AI agents at our largest insurance customers. This is an ideal role for someone with high autonomy, a strong bias to action, and a genuine curiosity for understanding customers. You will be responsible for working directly with customers to ensure our agents drive measurable impact and expand usage across workflows and business units.
What will you be doing?
- Translate customer operations into product direction by working closely with them to discover pain points and success criteria.
- Drive executive-level value narratives by leading demos, pilots, and business reviews that clearly articulate ROI and expansion opportunities.
- Partner with Product & Engineering to drive the roadmap, surface gaps, edge cases, and improvement opportunities for the Pace platform.
- Turn messy, real-world workflows into clear, executable steps for deployment.
- Own customer outcomes and be accountable for driving measurable impact, not just delivering on tasks.