Bilingual Outbound Enrollment Specialist

Job Application for Bilingual Outbound Enrollment Specialist at Pomelo Care Bilingual Outbound Enrollment Specialist United States Apply About us At Pomelo Care, we are redefining the healthcare journey for women and children. As the leading virtual medical practice in our field, we provide a continuous circle of support—from the first steps of family building and the complexities of pregnancy to the nuances of postpartum, pediatric, and midlife care. We aren't just a clinic; we are a multidisciplinary engine of clinicians, engineers, and problem-solvers dedicated to closing the gaps in traditional care. By leveraging a high-touch, technology-driven platform, we identify risks early and deliver deeply personalized, 24/7 virtual care. We are here to prove that better data and patient-centered care lead to better outcomes, raising the standard of care for families nationwide. Your North Star : Enroll patients as a frontline ambassador. As an Outbound Enrollment Representative, you will be responsible for making outbound calls to patients to enroll them into Pomelo Care services. You will also educate patients on Pomelo Care clinical and social resources available to them through their health plan. The ideal candidate will possess excellent verbal communication skills, empathy, and the ability to establish rapport with patients and families over the phone. Conduct high volume outbound calls to patients to provide information and education about Pomelo Care services and resources. Achieve member enrollment goals as driven by company KPIs. Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs. Document all interactions and maintain timely, accurate records of patient outreach activities. Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services. Work with families to schedule appointments and follow-up care as needed. Participate in training and development opportunities to stay current on healthcare trends and regulations. Manage inbound calls from potential patients. We believe in rewarding high performance that drives our mission forward. This role offers a starting base salary of $45,000 - $55,000 with significant upside earning potential. Specialists are offered an uncapped performance bonus paid out monthly, and on-target earnings range from $70,000 - $100,000. Please note, OTE numbers are an estimate, actual amounts paid are based on performance against targets. Who you are Ability to work Monday-Friday, 8:30am - 5:00pm CT Fluent in Spanish and English Strong, empathetic communication skills. Motivated by goals, metrics, and monthly bonus program. Passionate about changing the current landscape of healthcare. Strong organizational and time-management skills. Ability to work independently and as part of a team. Willing to work occasional overtime hours. Are internet-connected, able to work remotely. Bonus points if you have any of the following Experience working in a fast-paced and dynamic startup environment. Experience in outreach enrollments and prospecting. Ability to scope and tackle ambiguous problems. Why you should join our team By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it. We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. We also offer: Competitive healthcare benefits Generous vacation policy Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship) At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status. Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes benefits and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is $45,000 to $55,000. We expect most candidates to fall in the middle of the range. #LI-Remote Potential Fraud Warning Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information. Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com. If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance. Create a Job Alert Interested in building your career at Pomelo Care? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Email * Phone Country Phone Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Do you currently reside in the US? * Select... Are you authorized to work in the US? * Select... Will you require sponsorship to work now or in the future? * Select... Are you willing to work Monday- Friday from 8:30am-5:00pm CT? * Select... How did you hear about us? * Do you have a dedicated, private workspace available? * Select... In your most recent high-volume call role, what was your average daily outbound call target or quota? * Select... In this role, you'll be measured by specific metrics, such as number of calls made, members enrolled, and conversion rates. Please describe a time when you had to meet or exceed specific performance metrics. * Which state do you reside in? * Select... 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