About the role
Why Faculty? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here . We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen.
About
the role As a proactive and enthusiastic Business Technology Analyst , you will join our IT support team to ensure our people have the technology they need to succeed. You will serve as the first point of contact for technical issues while gaining hands-on experience in security and strategic IT projects. This role is a unique opportunity to grow professionally in a high-growth environment, collaborating with expert engineers to maintain our high standards of technical excellence and innovation. What you'll be doing: Serving as the primary point of contact for all IT-related queries, providing prompt assistance and accurate triage for end-users. Diagnosing and resolving Level 1 technical issues across software and hardware, ensuring a seamless experience for the entire team. Onboarding new employees by configuring equipment and software, ensuring they are set up for success from day one. Collaborating with the workplace team to manage in-office technology needs and support a high-performing physical environment. Taking ownership of specific IT projects and tasks, applying a self-starting approach to enhance our internal systems. Documenting technical processes and research findings to build a robust knowledge base for