About the role
Build experience designing scalable processes, automation, reporting, and decision mechanisms that improve customer and operational outcomes. Identify and assess customer, operational, and business challenges within your domain, synthesizing information from multiple sources into clear recommendations and actionable plans. Own cross-functional programs from problem definition through implementation, aligning objectives, milestones, dependencies, owners, and measures of success. Translate customer demand, operational data, and business priorities into
requirements and recommendations, evaluating tradeoffs and recommending the best path forward. Design and implement process, automation, reporting, and workflow improvements that reduce manual effort, improve visibility, and enable faster, better-informed decisions. Use customer and operational insights to identify recurring problems, emerging risks, and opportunities for improvement, partnering with the appropriate teams to address them. Establish practical governance, decision paths, and operating processes that create clearer accountability and more consistent execution across teams. Document and share reusable practices and lessons that help other teams adopt successful approaches and improve the capacity customer experience. Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience Experience owning cross-functional programs with customer, operational, or business impact Demonstrated analytical and business judgment, including experience evaluating tradeoffs and translating data into recommendations Experience improving processes or workflows through automation, reporting, tooling, or other scalable solutions Demonstrated ability to work through ambiguity, align partners across organizational boundaries, and drive programs from problem definition through implementation
About Swiftkey
SwiftKey is a technology company that aims to enhance interaction between keyboards and people. It upgrades smartphone keyboards to make typing faster, by utilizing artificial intelligence to learn from each user in order to autocorrect and predict their next word. The SwiftKey Keyboard for Android supports more than 80 languages. SwiftKey was founded by Ben Medlock and Jon Reynolds in 2008 and is based in London, United Kingdom.
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Job details
Location
United States
What happens next.
No applications, no recruiter spam. Just the intro.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.