About the role
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About
the Role The Customer Success Renewals Representative is responsible for maintaining a high level of customer satisfaction by successfully leveraging Veeam's solutions that help drive higher renewal rates, additional upsell/cross-sell opportunities shaping the customer's journey with Veeam. The Customer Success Renewals Representative position is a high visibility role whose core competencies include excellent communication skills, strong customer relationship management skills, strong negotiation skills & account strategy. What You’ll Do Drive maximum adoption of Veeam solution via high value relationship with the client; Driving revenue and contributing to the continued growth of Veeam. Build strong relationships with clients, acting as a knowledgeable and trusted advisor for current product offerings as well as future expansion opportunities, up sell/cross sell. Ensure that all Veeam team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their Veeam solution can be realized, through periodic Health Checks and Configuration Reviews. Work closely with the Renewals team to help drive high renewal rates, contribute to customer retention & drive on time renewals behavior to the customers. Experience working in cross-functional teams to deliver a superior customer experience. Provide forecasting and planning on assigned accounts & drive operational performance goals and achieves quarterly targets. Seek opportunities to generate extra-revenue by selling multi-year support renewals, increased level of support and/or upgrades to existing support level. The obligation to fulfill professional goals and targets based on the performance indicators at the individual, department, company - Meets professional objectives and KPI's such as Quota/Target attainment, no of calls, no of accounts handled per day other specific activities; What You’ll Bring Bachelor's Degree required (a combination of education and experience will be considered) Sales background and previous experience is a plus English - Advanced Turkish - Advanced Knowledge of virtualization industry and the ability to relay information to potential customers Proficiency in MSOffice based automation tools (Excel, Outlook, etc) Knowledge of Salesforce.com IT knowledge - Strong interest and passion for technology innovation and the industry What You’ll Get 21 annual vacation days, additional days based on tenure, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support Monthly lifestyle and daily meal