About the role
This role partners with subject matter experts, business stakeholders, instructional designers, and training delivery teams to create industry-recognized certification pathways that drive skill attainment, professional credibility, and measurable business outcomes. This role will manage the evolution of our Learning Management System (LMS) platforms- including strategy, design, content creation, execution, promotion, and measurement.
The role combines proficieny in learning and development, assessment design, credentialing best practices, learning technology, and program management to ensure certifications are rigorous, scalable, data-driven, and aligned to business needs. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This expectation is subject to local law and may vary by jurisdiction. Master's Degree or equivalent 1+ year(s) experience in learning and development, certification, credentialing or corporate education OR Bachelor's degree or equivalent AND 2+ years experience in learning and development, certification, credentialing or corporate education Master's Degree or equivalent AND 6+ years experience in learning and development, certification, credentialing or corporate education OR Bachelor's degree or equivalent AND 8+ years experience in learning and development, certification, credentialing or corporate education OR equivalent experience. Experience owning strategy, then executing the creation, management, and analytics of certification or credentialing programs in partnership with business stakeholders. Technology: Proficieny with Learning Management Systems (LMS) platforms, certification systems, credentialing technologies, or digital badging solutions. Experience modernizing content creation, evolving content libraries, and using modern technology/AI to improve speed, quality, and internal processes. Solid analytical and problem-solving skills with experience using data to drive recommendations and program improvements. 5+ years managing projects, including planning, managing timelines, and tracking progress, and/or change management experience. Proven experience leading complex, cross‑functional programs that span multiple teams, stakeholders, or feature areas, with demonstrated ability to define strategy, evaluate customer and market signals, and prioritize initiatives across a portfolio of work. Demonstrated ability to identify unmet or emerging customer needs through both quantitative (e.g., usage data, telemetry, operational metrics) and qualitative (e.g., customer interviews, listening systems, market trends) insights and translate those needs into scalable solutions or program improvements. Ability to operate effectively in highly ambiguous environments, independently scoping problems, defining success criteria, and driving execution across organizational boundaries. Partner with business leaders and cross-functional teams to define certification priorities,
