About the role
Claims Team Lead, General Liability Claims Team Lead, General Liability About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.
About
the role As a Team Lead at Reserv, you're not just managing from the sidelines—you're in the game. You'll support a Claims Manager or Claims Director while leading the New York Labor Law and Commercial General Liability adjusting team. But here's the best part: you stay hands-on. When your team needs you, you jump in and handle claims right alongside them. This is where your experience makes a real impact. You'll leverage cutting-edge technology and analytics to drive efficiencies, elevate performance, and reimagine what's possible in claims. You're a critical player for
the team, the customers, and the client—balancing strategic leadership with rolling up your sleeves when volume demands it. Love fast-paced environments? Thrive on variety? Want to lead by example? If you believe great leadership means being in the trenches with your team, solving problems in real-time, and driving results that matter—this role was built for you. This role will balance management
responsibilities and individual contributor
responsibilities when volume dictates the need for assistance with a claim.