About the role
Collaborate across procurement, security, compliance, developer enablement, platform operations, tenant operations, and artificial intelligence initiatives. This role is responsible for establishing and operating enterprise processes for the governance and lifecycle management of third-party applications and artificial intelligence agents. Define and operate enterprise frameworks for onboarding, approval, publication, monitoring, remediation, and retirement of third-party applications and artificial intelligence agents. Establish ownership and accountability, connect procurement and governance processes, and document procedures for risk acceptance and remediation. Manage the application and agent lifecycle from intake and review through certification, publication, updates, and decommissioning. Align catalogs, administrative experiences, and governance platforms to support consistent lifecycle management and tenant maintenance at scale. Manage compliance and certification programs, including readiness, validation, monitoring, renewal, and remediation activities. Partner with identity, security, and platform teams to govern administrative consent, permissions, authentication, single sign-on, and external identity integration. Assess ecosystem risks and provide recurring reports to leadership. Maintain a centralized catalog of approved applications and agents, including ownership, certification status, metadata, and governance indicators. Develop processes that support employees in discovering, evaluating, requesting, and adopting compliant external solutions and approved alternatives. Coordinate with Product Groups, Security, Compliance, Identity, Legal, Engineering, Operations, Procurement, and business stakeholders to address ownership and process gaps. Partner with the Enterprise App and Agent Ecosystem lead on strategy, priorities, and execution. Define enterprise readiness standards for third-party agents, including observability, safety, compliance, and lifecycle
requirements. Use defined measures to evaluate approval-cycle duration, compliance and catalog coverage, unmanaged-solution reduction, and readiness for growth in agent adoption. Embody our culture and values. Bachelor's Degree AND 8+ years experience in product/service/program management or software development Bachelor's Degree AND 12+ years experience in product/service/program management or software development OR equivalent experience. 4+ years of experience bringing a product, feature, service, or internal solution from concept through implementation and adoption, including areas such as design, product-market fit assessment, release planning, and launch. 6+ years of experience driving improvements in product, feature, or service outcomes through adoption, engagement, usage, retention, or operational metrics. 6+ years of experience delivering products, features, or services in competitive markets, including identifying opportunities to differentiate solutions and address customer and business needs. Experience with SaaS ecosystems, application marketplaces, AI agents, and enterprise administration. Experience supporting third-party application or AI agent onboarding, publishing, certification, monitoring, remediation, and retirement processes. Experience with consent management, permissions governance, identity integration, authentication, single sign-on (SSO), and external identity scenarios. Experience developing, operating, or improving enterprise application catalogs and solution discovery experiences. Experience establishing operational processes and service models that support large-scale application or agent ecosystems. Experience in one or more of the following areas: platform governance, security, compliance, identity, enterprise application management, or related disciplines. Experience leading cross-functional programs involving multiple stakeholder groups and organizational priorities. Experience designing and implementing operational processes, governance frameworks, and change management approaches. Demonstrated ability to collaborate with and influence stakeholders across functions, including finance, procurement, engineering, security, compliance, operations, and leadership teams. Experience balancing business objectives with security, privacy, compliance, and risk management
