Senior Marketing Manager, Digital Trust & Global Regulations (Program Ops)

Working across Security Marketing, CELA(Corporate, External, and Legal Affairs), Sales, Product, Engineering, and Support,

the role brings clarity, accountability, and consistent execution to complex trust engagements. Provide direct support for complex customer and field questions. Partner with sellers, CELA (Corporate, External, and Legal Affairs), Product, Engineering, and Support to resolve trust blockers and enable confident technology adoption. Establish clear accountability, service expectations, escalation pathways, and repeatable playbooks that improve the quality and consistency of customer and field support. Connect internal field engagement with external community and event journeys through coordinated contact, registration, preference, and handoff workflows, keeping support-case information and marketing permissions distinct. Analyze recurring trust and regulatory issues to identify adoption barriers, proactive engagement opportunities, and priorities for field guidance and program improvement. Develop executive-ready reporting on time to triage and resolution, blockers removed, service quality, CRM data quality, CELA-supported deal outcomes, and validated business influence. Manage business

requirements and operational workflows while partnering with platform owners on architecture and integrations, and with the Community role on audience strategy and engagement. Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience. Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience. Experience in business operations, program management, or complex customer-facing issue resolution. Experience coordinating cross-functional stakeholders and managing issues from intake through resolution. Experience developing CRM workflows, operational processes, service expectations, and continuous-improvement practices. Ability to translate customer and field insights into actionable recommendations and executive-ready reporting. Effective communication, analytical, organizational, and stakeholder-management skills. Experience in cybersecurity, digital trust, privacy, compliance, regulatory programs, or regulated industries.