Technical Account Manager - Sydney | Miro Careers Our Story People How we hire Teams Engineering team Design team Product team Customer experience team Locations Life at Miro Open positions Menu Our Story People How we hire Teams Engineering team Design team Product team Customer experience team Locations Life at Miro Open positions Home Open positions Vacancy Technical Account Manager Department: Customer Experience Locations: Sydney Job Requisition ID: JR001882 Apply now
About
the Team The Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, onboarding experts and technical account managers work side-by-side with customers to transform how they collaborate, build and innovate—powered by agentic AI and Miro’s world-class platform.
About
the Role We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM, you will act as a fractional strategic advisor —guiding customers through workflow optimization, driving AI-powered adoption and embedding Miro into their innovation operating models. TAMs are key players in evolving how the world’s most innovative companies Discover, Define, and Deliver new products and services. You will combine product knowledge, strategic insight, technical fluency and change management expertise to drive measurable outcomes for your customers. What you’ll do Guide customers in designing and evolving AI-driven workflows across the Discover–Define–Deliver innovation lifecycle. Recommend and architect integration strategies and automation opportunities utilizing Miro’s API, WebSDK & MCP that drive alignment, speed and business value. Provide guidance on embedding Miro into the customer’s existing systems and ways of working. Proactive Technical Optimization Monitor platform health, engagement, usage patterns and feature adoption. Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities. Change Management & Scaling Equip internal champions with strategies to scale adoption across departments, regions and teams. Support customer Centers of Excellence (CoEs) with guidance on best practices, governance and deployment at scale. Navigate organizational change to help Miro become a strategic pillar in innovation initiatives. Strategic Alignment & Continuous Improvement Co-facilitate Quarterly Business Reviews (QBRs) with Customer Success Managers to track progress against business goals. Provide adoption reporting and business outcome analytics to inform ongoing strategy. What you’ll need 5+ years in consulting , technical account management , forward deployed engineering or similar roles in enterprise SaaS . Strong technical fluency: familiarity with APIs , integrations and enterprise IT ecosystems. Proven ability to lead workflow optimization , platform adoption and large-scale change management initiatives. Experience leveraging AI , prompt engineering and agentic workflows to support & enable customer use cases; familiarity with MCP and low/no code tooling a plus. Expertise in platform analytics to drive data-informed decisions and continuous improvement. Skilled at facilitating executive-level discussions and cross-functional workshops . Familiarity with collaboration tooling and product/service development workflows is a plus. Highly proactive , strategic thinker with a strong customer outcome orientation. Willing to travel to customer sites up to 25% About the Engagement Model Fractional Engagement Model: Support a portfolio of up to three enterprise customers at 33%, 50% or 100% dedication levels. Strategic Advisory Focus: TAMs provide strategic vision, technical program management and workflow optimization guidance—not technical support, formal training delivery or custom development services. Why You’ll Love Working Here You’ll help shape how the world’s leading companies innovate and collaborate in the AI-powered era. You’ll join a highly motivated, collaborative and customer-obsessed team. You’ll work on cutting-edge problems at the intersection of collaboration, innovation and AI. You’ll have the opportunity to grow your career in a fast-paced, mission-driven environment. What's in it for you We want you to feel supported, connected, and ready to grow. Our global
benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full
benefits may differ per location. If you would like to learn more about location-specific
benefits, please refer to our Global Miro
benefits board . #LI-AN1 About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! Check out more about life at Miro: Youtube: https://www.youtube.com/@lifeatmiro Blog: https://miro.com/careers/life-at-miro/all/ Instagram: https://www.instagram.com/mirohq/ At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here . Apply for Technical Account Manager First Name * Last Name * Email * Valid email format: [email protected] Phone Valid phone number format: +31636363634 Resume/CV * Attach File types: pdf, doc, docx, txt, rtf File size: max 2MB Cover Letter Attach File types: pdf, doc, docx, txt, rtf File size: max 2MB LinkedIn Profile Website (please include password if necessary) Will you now or in the future require visa sponsorship for employment with Miro? * Please select... Yes No What is it about Miro that makes you interested in joining
the team? * Max 900 characters allowed. Why do you feel you would be well suited for this role? * Max 900 characters allowed. By submitting my application I agree that my data is being stored and processed. _JobID Global Demographic Questionnaire At Miro, we're committed to building a diverse and inclusive workplace where everyone can thrive. Your unique perspectives empower us to innovate and drive positive change. While we're eager to learn more about the rich diversity of our candidates, your privacy is paramount. Participation in this questionnaire is completely optional, and any information you provide will be de-identified and analyzed in aggregate form, ensuring it cannot be used to identify you personally. The insights gained will directly contribute to our broader inclusion strategy, helping us to identify opportunities for enhancing representation and fostering an environment where all talent can succeed. Rest assured, your responses will not influence your application and will be kept strictly confidential. By choosing to share your demographic information, you're helping us move towards a more inclusive future. If you consent to participate: When were you born? * Please select... Between 1955 - 1964 (Baby Boom) Between 1965 - 1980 (Gen X) Between 1981 - 1996 (Millennial) Between 1997 - 2012 (Gen Z) After 2012 (Gen Alpha) I don't wish to answer Which of the following best describes your gender identity? * Please select... Male Female Non-binary I don't wish to answer Do you identify as a member of the LGBTQ+ community? * Please select... Yes No I don't wish to answer Do you identify as future member of any of the following Employee Resource Groups (ERGs)? * Asians at Mir o Black Excellence Somos (Hispanic or Latino) None of the above I don't wish to answer I acknowledge that my participation is voluntary and understand that my demographic information will be used exclusively for the purpose of monitoring and reporting to support Miro's inclusion initiatives. This data will be de-identified, stored separately from my application, and handled with the utmost confidentiality. Please note, if you continue in the interview process or are hired and wish to disclose any demographic information for which you would need to be accommodated, you will need to make this disclosure again separately, as the information provided here will not be linked to your identity. Next Prepare yourself to go beyond Here are some helpful tips to ensure you have all the correct information throughout our hiring process. How we hire 01. Recruiter Screen A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro. 02. Hiring Manager The hiring manager will meet to discuss your experience and fit for
the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes. 03. Skill Assesment An interactive presentation to see your skills in action, based around a particular case study or business problem. 04. Meet
the Team Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with
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