About the role
We're looking for a Commercial Operations Lead with 5+ years of experience to build and run the operating infrastructure for our Health Systems business. This is the first dedicated commercial operations hire on the health systems side, and you'll have significant latitude to design systems, processes, and rhythms from the ground up.
This isn't a back-office reporting role. You'll sit at the center of our health system commercial motion, working directly with the Co-CEO and Area Vice Presidents to drive pipeline discipline, deal strategy rigor, and cross-functional execution. You'll be in the room during pipeline reviews, close to the deals, and accountable for making sure our team operates at the level that enterprise health system buyers expect.
What will you be doing?
Commercial operating rhythm
- Design and run weekly pipeline reviews, deal strategy sessions, and forecast cadences for the health systems team
- Enforce Salesforce hygiene: deal stage definitions, exit criteria, next step quality, and deal strategy documentation
- Hold Area Vice Presidents accountable to process without creating bureaucracy. You know the difference.
- Build the internal reporting that tells the health system pipeline story to leadership and the board with data, not anecdotes
Salesforce reporting and analytics
- Build and maintain dashboards and reports for pipeline health, deal velocity, stage conversion, and team activity
- Partner with RevOps on shared infrastructure while owning health-system-specific views and reporting needs
- Clean up and maintain product analytics so we know exactly what we're selling, what we're not, and where the white space is across accounts
Onboarding, enablement, and competitive intelligence