Courier Operations Specialist

About the role

Courier Operations Specialist | Bolt Careers Careers Business Operations Courier Operations Specialist Courier Operations Specialist We’re looking for a Courier Operations Specialist to join our Delivery team in Sofia. In this role, you’ll play a key part in building, scaling, and optimising our courier fleet while ensuring a high-quality experience for couriers, customers, and restaurant partners. Location: Sofia, Bulgaria View all roles Apply now About the role You’ll work closely with cross-functional teams and external partners to support courier acquisition, onboarding, retention, and day-to-day operational excellence. This is a great opportunity to make a real impact in a fast-growing, tech-driven environment. Main tasks and responsibilities: Finding root causes and continuously improving - monitoring engagement, quality, and utilisation metrics to ensure a great experience for users, couriers, and merchants. Support forecasting and capacity planning by translating data insights into clear operational recommendations. Owning the supply cost equation. Own day-to-day relationships with third-party logistics partners, acting as a trusted operational and commercial advisor, increasing their share of coverage and engagement in the Bolt Food platform, and strengthening their investment through stakeholder management. Lead commercial and operational negotiations, including performance expectations, incentive structures, and upselling opportunities. Collaborate cross-functionally to support strategic initiatives, partner launches, and senior-level decision-making. Courier campaign performance ownership – planning, executing, and evaluating courier campaigns (e.g., incentives, activation/reactivation, referrals etc), monitoring ROI and operational impact, and iterating based on performance learnings. About you: Experience in an analytical, operations, consulting, or commercial role, ideally in a fast-paced or enterprise environment. Strong business acumen and the ability to think strategically about operational and commercial trade-offs. You are highly analytical and have a data-driven mindset with advanced Excel skills (required); experience with BI tools, SQL, or data visualisation tools is a strong plus. Proven negotiation and stakeholder management skills, with confidence in influencing external partners. You're fluent in both English and Bulgarian. You thrive in a fast-paced environment. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Apply now and join us to make cities for people, not cars. First name Last name Email Phone Number + 372 Upload your CV Drop files here to upload or choose from your device Browse files Supported formats: .pdf, .docx (max. file size 5MB) Are you based in Sofia, Bulgaria? Yes No Are you fluent in Bulgarian? Yes No Are you fluent in English? Yes No Are you comfortable working from the office in Sofia at least 3 days a week? Yes No What are your salary expectations (base) in gross annual EUR for this role? Will you now or in the future need sponsorship for employment visa status to start or keep working with Bolt? Select an option Do you need special assistance due to disability? We are happy to provide reasonable accommodations. (optional) By responding, you consent to Bolt processing your disability data in accordance with our Privacy Notice . Where did you hear about Bolt? Select an option By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application. Continue to survey Submit application Fill in our Demographic Survey Please help Bolt’s diversity and inclusion efforts by completing our voluntary demographic survey. Which gender identity do you most closely identify with? (optional) Female Male Non-binary Other Prefer not to disclose What is your age? (optional) Under 21 21-25 26-34 35-44 45-54 55-64 65 or over Prefer not to disclose Are you a parent, caretaker, or legal guardian of anyone? (optional) Yes No Prefer not to disclose Do you live with any disability? (optional) Yes No Prefer not to disclose In which country do you currently live? (optional) Estonia Romania Poland Germany Other, please specify (country) Prefer not to disclose Question 1 / 5 Previous Next Submit application Your answers are anonymous and not linked to your application. By responding, you consent to Bolt processing your demographic data in accordance with our Privacy Notice . AI Disclaimer: We use Greenhouse's AI-powered Talent Matching tool to compare your application against our job requirements. Learn More Become part of our Business Operations team *Some perks may differ depending on your location. Why you’ll love it here: Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms. View team Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50+ countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities. Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork. Take care of your physical and mental health with our wellness perks. About us With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. Learn more We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission! 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