About the role
Customer Activation Lead
About Quinn
Quinn is building the future of learning for the blue collar and deskless workforce. Training software today is a $30B market, but companies spend another $370B on humans training other humans. We believe Quinn AI will fundamentally reshape that $400B market by transforming training documents into fully gamified, interactive experiences with AI tutors. We’re starting with skilled trades where we’re growing revenue 200% MoM, and recently closed a $3.5M seed round from a16z, Bessemer, Primary and Field Ventures.
About the Role
We believe the traditional CS model of adding headcount as customers scale is broken in the AI era. We’re looking for one extremely high-leverage person who can be a 10 to 100x multiplier on customer success, not an army of junior CSMs.
This role sits at the intersection of operations, product, and engineering. You’ll own the problem of getting customers from signed contract to fully activated as fast as possible, then build the systems, automations, and tools to make that process scalable. You’ll own a handful of accounts to stay close to the customer experience while spending most of your time productizing what’s currently manual.
Responsibilities
- Build automations, internal tools, and AI-powered workflows to scale customer onboarding and support
- Own the full activation journey: HRIS setup, competency creation, first value delivered
- Manage a small portfolio of accounts to maintain direct customer exposure
- Partner with engineering to translate customer friction into product improvements
- Create structured playbooks and processes for a growing team
- Eventually hire and manage support resources (including potentially offshore)
Qualifications