About the role
About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Customer Success Managers at Ramp are responsible for the successful implementation and adoption of Ramp’s products. In this role, you will partner with public sector organizations to deliver measurable value through the successful adoption of Ramp’s solutions. As an early member of our Public Sector team, you will help shape Ramp’s methodology for activating and growing relationships with government agencies, educational institutions, and nonprofits. You’ll guide customers through onboarding, ensure long-term success, and serve as a trusted advisor to help them modernize financial workflows. What You’ll Do Lead Onboarding & Implementation : Manage the onboarding and rollout of Ramp for newly signed public sector customers, ensuring compliance with government implementation and security requirements. Drive Adoption Across Complex Stakeholders : Partner with multiple departments and decision-makers, such as finance, procurement, IT, and compliance, to align Ramp with organizational objectives. Serve as a Trusted Advisor : Act as a strategic consultant and extension of your customers’ teams by advising on best practices, workflow optimization, and change management specific to the public sector. Ensure Compliance & Security Alignment : Support customers in adhering to relevant regulations (e.g., FedRAMP, state procurement policies) while integrating Ramp into their ecosystem. Maximize Utilization & Value : Proactively identify opportunities to expand Ramp adoption, drive product utilization, and deliver measurable ROI for public institutions. Collaborate Cross-Functionally : Work closely with Account Executives, Product, Engineering, and Compliance teams to deliver tailored solutions and resolve customer needs. Collect & Share Customer Insights : Surface feedback from public sector clients to influence product roadmaps and participate in workshops to shape Ramp’s long-term offering for this vertical. Manage Multiple Priorities : Balance implementation, follow-ups, reporting, and proactive engagement across a portfolio of accounts with varying complexity and timelines. What You’ll Need 7+ years of experience in implementation or engagement management in a B2B SaaS or public sector–focused technology company. Ideally based in the Washington, DC metro area (not required) Large scale strategy change management, preferably in Finance or Fintech AI fluency - all employees across all teams at Ramp are required to constantly test new tools and raise the bar for what "efficient" looks like in a modern sales motion Strong program/project management skills, including leading complex technology deployments with multiple workstreams and compliance considerations. Excellent communication and relationship management skills, with the ability to translate technical concepts for diverse audiences. Demonstrated success working with technical counterparts in Product, Engineering, and Security to troubleshoot and co-develop solutions. Ability to navigate public procurement processes, manage long sales/adoption cycles, and anticipate organizational needs. High adaptability and comfort working in a fast-paced, mission-driven environment. Nice to Haves Bachelor’s degree from an accredited university. Experience working with public sector organizations (federal, state, local, or education) and managing relationships with numerous stakeholders. Experience with government financial systems, ERP, or accounting platforms (e.g., Oracle, PeopleSoft, Workday, SAP). Familiarity with public sector compliance frameworks (e.g., FedRAMP, SOC 2, HIPAA, CJIS). Project management certification (e.g., PMP, CAPM, or PMI-ACP) Background in finance, accounting, or government procurement. Experience scaling customer success practices at a high-growth company. Benefits (for U.S.-based full-time employees) 100% medical, dental & vision insurance coverage for you Partially covered for your dependents One Medical annual membership 401k (including employer match on contributions made while employed by Ramp) Flexible PTO Fertility HRA (up to $10,000 per year) Parental Leave Unlimited AI token usage Pet insurance Centralized home-office equipment ordering for all employees Health and Wellness stipend In-office perks: lunch, snacks, drinks, and more Budget for intra-office travel Relocation support to NYC or SF (as needed) Referral Instructions If you are being referred for the role, please contact that person to apply on your behalf. Other notices Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @ Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice