We are looking for a Customer Experience professional with 4+ years of experience to join our early-stage, high-growth fintech startup. The ideal candidate is a scrappy, autonomous, and empathetic problem-solver with a strong technical aptitude and a builder mentality. We are hiring for this role to help us scale our support operations by improving our AI-powered systems, managing our transition to a new CX platform, and handling complex customer issues directly. This is an intense, high-ownership role with a significant opportunity for impact and growth.
What will you be doing?
Kovo is transforming financial access for Americans. We believe everyone deserves the opportunity for economic independence. Our innovative financial empowerment platform creates pathways to credit and financial inclusion, empowering individuals traditionally excluded from financial opportunities.
Salary
$100,000 - $150,000
Location
Remote
Total raised
$5.0M
Last stage
Seed
Investors
No applications, no recruiter spam. Just the intro.
A few questions to make sure this role is the right shape for you. Two minutes.
I write the intro, send it to the founder, and handle the back-and-forth.
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.