About the role

We are looking for a Customer Experience Manager with 2+ years of experience in management consulting, accounting, or investment banking to own the entire post-sale customer relationship at Suppli, a fast-growing fintech startup transforming accounts receivable for B2B distributors. This is a foundational hire where you'll build deep partnerships with CFOs and finance leaders, drive measurable ROI, and shape the customer experience function from the ground up.

What will you be doing?

Own a portfolio of customers end-to-end — from onboarding through renewal and expansion — building trusted relationships with economic buyers and day-to-day users
Track and define customer health metrics (adoption, engagement, financial outcomes) and use data to proactively intervene before issues arise
Lead renewals and surface expansion opportunities using customer data and relationship insights
Serve as the voice of the customer internally — synthesizing feedback into actionable product insights for engineering and founders
Build scalable playbooks, templates, and systems so CX gets better and more efficient as Suppli grows

Key Requirements

2+ years in management consulting, accounting, or investment banking with strong understanding of AP/AR workflows, cash flow forecasting, and financial operations
Data-driven mindset with a demonstrable track record of using metrics to drive decisions and tell compelling stories to finance-minded stakeholders
AI-native workflow — you actively use tools like Claude or ChatGPT daily and can walk through your existing workflows
High ownership mindset and sense of urgency — you thrive in early-stage environments where the playbook is still being written

Suppli is the AI-native A/R operating system built for B2B distributors.

Trade credit runs on relationships — but collecting on it has always run on spreadsheets, sticky notes, and phone calls that go nowhere. Suppli replaces that entire stack with an intelligent, always-on system that thinks, acts, and learns across every step of the A/R lifecycle.

From the moment a new customer applies — on their phone, in minutes — Suppli's agents are already working: pulling bank references, chasing trade references, scoring risk, and surfacing a decision-ready file for your credit team. No manual intake. No chasing paperwork. Just signal.

Once credit is extended, autonomous collection workflows take over — triaging aging buckets, reading customer behavior, and deploying the right follow-up (text, email, escalation) at exactly the right moment. Your team stops making routine calls and starts making consequential ones.

When cash hits, AI reads it — checks, wires, lockbox files, bank feeds — matches it to open invoices with precision, and posts directly to Eclipse with full remittance detail. Zero-touch cash application, every time.

Suppli isn't software you manage. It's intelligence that works.

Proud partner of Affiliated Distributors (Preferred Service Provider), Industrial Supply Association, NEMEON (Preferred Vendor), LMC (Preferred Vendor), and NRMCA.

Customer Experience Manager

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