Customer Success Architect

Responsibilities: Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes Effectively communicate at most levels of the customer’s organization to influence business outcomes via Mixpanel, design and execute a comprehensive analytics strategy, and unblock technical and organizational roadblocks Own the customer’s success with Mixpanel — documenting and delivering ROI to the customer throughout their journey to transform their business with self-serve analytics Own onboarding and data health for your assigned customers/projects, including ongoing enhancements to their data quality and overall tech stack integration Engage with customers’ engineering, product management, and marketing teams to handle technical onboarding, optimize Mixpanel deployments, and improve data trust Deliver a variety of technical services ranging from data architecture consultations to adoption and change management best practices Leverage modern data architecture expertise to create scalable data governance practices and data trust for our customers, including data optimization and re-implementation projects Successfully execute on success outcomes whilst balancing project timelines, scope creep, and unanticipated issues Bridge the technical-business gap with your customers — working with business stakeholders to define a strategic vision for Mixpanel and then working with the right business and technical contacts to execute that vision Collaborate with our technical and solutions partners as needed on data optimization and onboarding projects Be a technical sponsor for internal engagements with Mixpanel product and engineering teams to prioritize product and systems tasks from clients We're Looking For Someone Who Has 3 to 5 years of experience consulting on defining and delivering ROI through new tool implementations Experience working with Director-level members of the customer organization to define a strategic vision and successfully leveraging those members to deliver on that vision The ability to communicate with stakeholders at most levels of an organization — from talking with developers about the ins and outs of an API to talking to a Director of Data Science/Product Management about organizational efficiency Can manage complex projects with assorted client stakeholders, working across teams and departments to execute real change Has a demonstrated successful record of experience in customer success, client-facing professional services, consulting, or technical project management role Excellent written, analytical, and communication skills Strong process and/or project delivery discipline Eager to learn new technologies and adapt to evolving customer needs We'd Be Extra Excited For Someone Who Has Experience in data querying, modeling, and transforming in at least one core tool, including SQL / dbt / Python / Business Intelligence tools / Product Analytics tools, etc. Familiar with databases and cloud data warehouses like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc. Familiar with product analytics implementation methods like SDKs, Customer Data Platforms (CDPs), Event Streaming, Reverse ETL, etc. Familiar with analytics best practices across business segments and verticals #LI-Hybrid

Benefits and

Perks Comprehensive Medical, Vision, and Dental Care Mental Wellness Benefit Generous Vacation Policy & Additional Company Holidays Enhanced Parental Leave Volunteer Time Off Additional US

Benefits: Pre-Tax

Benefits including 401(K), Wellness Benefit, Holiday Break *please note that

benefits and

perks for contract positions will vary* Culture Values Make Bold Bets: We choose courageous action over comfortable progress. Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes. One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone. Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations. Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star. Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible. Why choose Mixpanel? We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions. Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building. Apply for this job * indicates a required field First Name * Last Name * Email * Phone Country * Phone * Location (City) * Locate me Resume/CV * Attach Attach Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select... Degree Select... Discipline Select... Add another LinkedIn Profile * Website How did you hear about Mixpanel as an Employer? * Select... Are you currently authorized to work in the country outlined for this job (e.g. H-1B status)? * Select... Name (the name you go by) Pronouns (the pronouns you use) Mixpanel does not discriminate on the basis of sexual orientation, gender identity or expression. To create an inclusive environment and ensure you are comfortable, please feel free to provide us with this information Please acknowledge that you've read and understand Mixpanel's Recruitment Privacy Policy * Select... Click here to review Mixpanel's Recruitment Privacy Notices Your current

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