About the role
About the Team
Assort’s Customer Success function delivers white-glove service to leading health systems and provider groups, ensuring they realize the full value of our platform. You'll join a sharp, fast-growing team guiding complex customers from initial adoption through measurable impact.
The Role
We're hiring a Customer Success Manager to partner closely with healthcare executives and operators — owning relationships from post-sale through renewal while driving adoption and advocacy for Assort. You'll play an integral part in setting our team up for success as we rapidly scale, and you'll help write the playbook for how Assort shows up for every customer.
The CSM role balances strategic relationship management with hands-on execution and is ideal for someone who thrives in a fast-paced setting and wants to help transform how patients access quality care.
This is a unique opportunity to help define what exceptional customer success looks like at a leading AI company, at a pivotal moment for our team.
What You’ll Do
- Be a strategic advisor on agentic AI — partner with healthcare leaders to transform how patients experience care, expanding their vision of what's possible with AI and delivering measurable outcomes from launch through renewal and expansion.
- Navigate complex accounts and drive growth — build relationships at every level, from C-suite to front-desk. Defend Assort's value, cultivate internal champions, and guide customers into new products and use cases as their needs evolve.
- Diagnose and solve with data — proactively identify, surface, and address risks and opportunities, and translate insights into recommendations that drive ROI, unlock productivity, and improve AI agent performance.
- Be the voice of the customer — develop deep fluency in Assort's product and partner closely with Sales, Implementation, Product, and Engineering to ensure customer needs shape what we build, sell, and deliver.