About the role
At Coframe, we are building the world's first AI Growth Engineer — user interfaces that adapt, evolve, and personalize in real time. Officially partnered with OpenAI, backed by Khosla Ventures, Nat Friedman, and Rich Miner.
As Customer Success Manager, you'll own customer outcomes from onboarding through renewal and expansion. You'll drive adoption and value, serve as the voice of the customer internally, identify upsell/cross-sell opportunities, own net revenue retention targets, and help build the CSM playbook from scratch.
Requirements:
- 3+ years Customer Success or Account Management in B2B SaaS (AI, MarTech, or Growth tools a bonus)
- Track record of strong retention and expansion
- Metrics-obsessed — can quantify customer value, build ROI narratives, drive strategic conversations
- Trusted advisor to VPs of Growth, CMOs, CPOs
- Builder mentality — excited to create systems from scratch
- Technical fluency in A/B testing, conversion optimization, AI-driven experimentation (or eager to learn fast)
Bonus: Passion for AI, entrepreneurial/high-agency background.
Compensation: $150K–$220K OTE (base + variable tied to retention/expansion). Meaningful early-stage equity. Benefits include unlimited PTO, full medical/dental/vision, 401k match, daily meals, gym membership, housing stipend.