Customer Success Manager, Strategic Partnerships

About the role

Customer Success Manager, Strategic Partnerships | Bolt Careers Careers Business Operations Customer Success Manager, Strategic Partnerships Customer Success Manager, Strategic Partnerships We’re seeking an experienced Customer Success Manager, Strategic Partnerships to join our Bolt Business team in London. Location: London, United Kingdom View all roles Apply now About the role As a Customer Success Manager for Strategic Partnerships at Bolt for Business, will be on ensuring successful implementation, driving adoption, and scaling you will own and grow some of our most important global partnerships. Your focus partners into long-term, high-performing relationships. You will work closely with Business Development Managers and Sales Engineers during the late-stage deal and implementation phase, before taking full ownership of the partner post-launch. From there, you will act as the primary point of contact, responsible for driving performance, identifying growth opportunities, and ensuring partners maximise the value of Bolt’s products. This is a highly cross-functional role that combines commercial ownership, operational execution, and strategic thinking. You will collaborate closely with Product, Operations, and Data teams to deliver seamless partner experiences and unlock new growth opportunities. Main tasks and responsibilities: Operate across a portfolio of Bolt for Business’ most strategic partners post-signature and through their lifecycle. Own the partner relationship from launch and the rest of their lifecycle. Drive partner performance by increasing adoption, usage, and revenue. Identify and execute on growth opportunities, including new use cases, geographies, and product expansions. Build and maintain strong senior stakeholder relationships within partner organisations. Support the transition from deal to launch, working closely with Business Development Managers and Sales Engineers. Ensure smooth onboarding and implementation of partners, including API integrations and operational setup. Act as the partner’s main point of contact during launch, ensuring timelines and expectations are met. Own and deliver regular business reviews (QBRs), providing insights on performance and growth opportunities. Use data to monitor partner performance, identify trends, and proactively address issues. Build business cases for expansion opportunities and internal prioritisation. Work closely with Product and Engineering teams to surface partner feedback and prioritise improvements. Partner with Operations to ensure successful rollout and scalability across markets. Collaborate with Legal, Finance, and other teams to support ongoing partnership needs. Identify and resolve operational, technical, or commercial challenges. Continuously improve partner experience and internal processes. Act as the voice of the partner internally. About you: You have at least 3 years of experience in a strategic partnerships or commercial role, or a project or program management role at a tech company. You have 3+ years of experience in account management, customer success, partnerships, or a similar role in a tech company. You have experience managing and growing strategic or enterprise-level accounts. You are commercially minded, with the ability to identify and drive revenue growth opportunities. You are comfortable working with data and can translate insights into actions (Excel, Google Sheets, Looker, or similar). You are highly organised and able to manage multiple stakeholders and projects simultaneously. You are an excellent communicator and relationship builder, both internally and externally. You are proactive and take ownership, driving initiatives independently. You are comfortable working in cross-functional environments and navigating ambiguity. Experience working with APIs or technical integrations. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Apply now and join us to make cities for people, not cars. First name Last name Email Phone Number + 372 Upload your CV Drop files here to upload or choose from your device Browse files Supported formats: .pdf, .docx (max. file size 5MB) Will you now or in the future need sponsorship for employment visa status to start or keep working with Bolt? Select an option Do you need special assistance due to disability? We are happy to provide reasonable accommodations. (optional) By responding, you consent to Bolt processing your disability data in accordance with our Privacy Notice . Where did you hear about Bolt? Select an option Salary Expectations? By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application. Continue to survey Submit application Fill in our Demographic Survey Please help Bolt’s diversity and inclusion efforts by completing our voluntary demographic survey. Which gender identity do you most closely identify with? (optional) Female Male Non-binary Other Prefer not to disclose What is your age? (optional) Under 21 21-25 26-34 35-44 45-54 55-64 65 or over Prefer not to disclose Are you a parent, caretaker, or legal guardian of anyone? (optional) Yes No Prefer not to disclose Do you live with any disability? (optional) Yes No Prefer not to disclose In which country do you currently live? (optional) Estonia Romania Poland Germany Other, please specify (country) Prefer not to disclose Question 1 / 5 Previous Next Submit application Your answers are anonymous and not linked to your application. By responding, you consent to Bolt processing your demographic data in accordance with our Privacy Notice . AI Disclaimer: We use Greenhouse's AI-powered Talent Matching tool to compare your application against our job requirements. Learn More Become part of our Business Operations team *Some perks may differ depending on your location. Why you’ll love it here: Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms. View team Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50 countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities. Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork. Take care of your physical and mental health with our wellness perks. About us With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. Learn more We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission! Quick links View all 250+ open roles Products Rides Scooters E-Bikes Bolt Drive Bolt Food Bolt Market Bolt for Business Bolt Plus Earn Company Support Safety Locations City solutions Get Bolt Get Bolt Food Suppliers Terms and Conditions Privacy Cookies Security Community Guidelines © 2026 Bolt Technology OÜ